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Associate Director, Operations – Digital PM/RM Hybrid
Inizio Evoke. Coordinate intake and operational planning for Digital and I&A work .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital project management, including scoping, budgeting, and resource planning, while fostering collaboration across cross-functional teams. Possesses strong financial acumen and a proactive approach to operational efficiency and risk management.
Highest-signal resume keywords
Digital Project ManagementBudget TrackingResource ManagementCross-Functional Team CoordinationOperational Efficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementBudgetingResource PlanningForecastingWorkflow ImprovementDigital DeliveryOmnichannel DeliveryInsights & AnalyticsRisk ManagementAI-Enabled Workflows
Soft Skills
Organizational SkillsProblem-Solving SkillsCommunication SkillsCollaborationProactive Mindset
Certifications & Qualifications
Bachelor's Degree in CommunicationsBachelor's Degree in BusinessBachelor's Degree in MarketingBachelor's Degree in Project Management
Industry Keywords
HealthcarePharmaceutical CommunicationsAgency EnvironmentOperational PlanningFinancial Performance
About the role
Key responsibilities & impact- Coordinate intake and operational planning for Digital and I&A work
- Support scoping, budgeting, timelines and resource planning
- Forecast capacity and optimise utilisation with Resource Management
- Provide visibility of operational and financial performance
- Identify delivery, resource and commercial risks early
- Improve workflows, processes and tools to increase efficiency and scalability
- Provide hands-on project management support for defined client projects or workstreams
- Translate client requirements into scopes, deliverables, timelines, budgets and resource plans
- Manage assigned client projects and workstreams, coordinating cross-functional teams, actions and dependencies
- Monitor delivery, scope and budgets, proactively identifying and escalating risks
- Ensure effective hand-offs between Communications, Digital, I&A and specialist teams
- Develop workflows, processes and templates to improve consistency, efficiency and scalability
- Support repeatable Digital and I&A offerings and identify opportunities to use AI and automation
- Communicate scope, timelines, budgets, resources, risks and dependencies to stakeholders
- Support scopes, budgets, resource plans and forecasts with Client/Program Leads, Finance and Resource Management
- Monitor project hours, financial performance and utilisation
- Support financial administration, including vendor costs and POs
- Contribute to continuous improvement, operational efficiency and scalable ways of working
- Champion AI-enabled and data-driven workflows
- Build collaborative relationships and contribute to an inclusive team culture
Requirements
What you’ll need- Bachelor's degree in communications, business, marketing, project management or a related field, or equivalent experience
- 6+ years' experience in digital project management, operations, resource management or a related delivery-focused role within an agency essential
- Experience within healthcare, pharmaceutical communications agency environments preferred
- Experience managing scopes, budgets, timelines, resources and cross-functional project teams
- Strong financial acumen, including budget tracking, forecasting and utilisation
- Strong organisational and problem-solving skills with the ability to manage multiple priorities
- Good working understanding of insights & analytics
- Strong working knowledge of digital and omnichannel delivery
- Strong written and verbal communication skills
- Operationally focused, proactive and solution-oriented mindset
Benefits
Comp & perks- Dynamic Working
- Personal Development fund
- Generous holiday allowance
- Cycle to work scheme
- Pension contribution
- Various health and wellbeing benefits available
- Online training platform/programs
- Discretionary bonus scheme
- Community action focussed programs