Support Specialist

inKind

. Provide inbound and outbound email and phone support to restaurant guests and merchant partners using the phone system and Zendesk ticketing platform .

Posted 10/8/2026full-timeRemote • United StatesJunior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in using Zendesk for ticket management and capable of providing support in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyOral And Written Communication SkillsMacOS ProficiencyInterpersonal And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticket ManagementProblem ResolutionTechnical CommunicationCRM Software ExperienceMultitasking Across Systems

Soft Skills

Good CommunicationInterpersonal SkillsOrganizational SkillsAutonomous Work Ability

Tools & Technologies

ZendeskPhone SystemMacOS

Industry Keywords

Inbound And Outbound SupportUser SupportMerchant Partner CommunicationEscalation Procedures

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide inbound and outbound email and phone support to restaurant guests and merchant partners using the phone system and Zendesk ticketing platform
Complete 70-100 tickets per day with one-touch ticket percentage of 80% or higher and QA score of 95% or higher
Maintain communication with restaurant owners and guests until issues are resolved
Escalate complex issues to Tier 3 and Management
Communicate technical issues to end users and the development team and follow up according to policy
Conduct user and partner support according to documented procedures
Provide the direct manager with regular updates on common problems and identify longer-term solutions or improvements
Use communication channels to inform the team of important issues and information to improve team performance

Requirements

What you’ll need

1-2 years Customer Service experience
Experience working with CRM software (Zendesk preferred)
Good oral and written communication skills
Ability to communicate efficiently with the development team, end users, and merchant partners
Ability to explain abstract concepts verbally and in writing
Excellent interpersonal and organizational skills
Proficiency in macOS, including navigating applications, managing files, and multitasking across systems
Ability to work autonomously in a remote environment
Stable and reliable internet connection

Benefits

Comp & perks

Generous PTO and company holiday policy + company-paid Short Term Disability
100% employer-covered health and dental insurance for direct employees (a set plan is covered; higher tier healthcare coverage is available at the employee’s additional cost; dependent coverage is at the employee’s cost)
Vision plan available at the employee’s additional cost
Child Care Benefits and generous parental leave
Monitor, laptop, headset, wireless keyboard and mouse provided by inKind