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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing full project lifecycles, including capacity planning, financial performance, and stakeholder management. Proven ability to lead multidisciplinary teams, drive account expansion, and facilitate effective communication between clients and technical teams.
Highest-signal resume keywords
Project Lifecycle ManagementVendor And Partner ManagementCapacity Planning And Team AllocationStakeholder And Expectation ManagementAgile And Predictive Management Methods
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementService-Level Agreement ManagementOperational Margin ManagementRisk ManagementDelivery Workflow ManagementPerformance Review ExecutionFinancial Performance MonitoringUpselling And Cross-Selling StrategiesGovernance And Executive ReportingContinuous Improvement Processes
Soft Skills
Technical CommunicationTeam DevelopmentInitiative Portfolio GovernanceOrganizational Change ManagementCoaching And Leadership
Industry Keywords
Business AcumenCustomer Satisfaction IndicatorsProject Status ReportingDelivery PredictabilityTeam Ceremonies Facilitation
About the role
Key responsibilities & impact- Manage the full project lifecycle, integrating multiple delivery streams, timelines, revenue, costs, and scope.
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), demonstrating the return on investment and business value generated by services delivered to clients.
- Monitor project health and customer satisfaction indicators (NPS), preventing account churn.
- Develop account expansion plans by identifying upselling and cross-selling opportunities.
- Lead and coach multidisciplinary teams, ensuring high engagement, professional development, talent retention, and a productive work environment.
- Conduct strategic capacity planning and dynamically allocate professionals in response to fluctuations in demand.
- Conduct performance reviews and individual development plans for direct reports.
- Define and execute technical succession strategies for the teams under your responsibility.
- Facilitate communication between clients and technical teams, leading ceremonies and follow-up routines.
- Prepare and present project status reports to clients and leadership.
- Manage the contract’s financial performance, monitoring gross margin, operating costs, and billing.
- Negotiate contract amendments, scope adjustments, and new commercial proposals in partnership with the sales team, when applicable.
Requirements
What you’ll need- Vendor and partner management
- Organizational change management
- Initiative portfolio governance and prioritization
- Technical communication and storytelling
- Business acumen and value generation
- Contract and service-level agreement (SLA) management
- Operational margin and profitability management
- People management and team development
- Risk, dependency, and impediment management
- Stakeholder and expectation management
- Governance and executive reporting
- Continuous improvement of delivery processes
- Flow metrics and delivery predictability
- Capacity planning and team allocation
- Scope, schedule, and cost planning and control
- Facilitation of team ceremonies and routines
- Delivery and workflow management
- Agile, predictive, and hybrid management methods
Benefits
Comp & perks- Bradesco Health Plan (30% copayment)
- Bradesco Dental Plan (no employee contribution)
- Life Insurance
- Wellhub (formerly Gympass)
- Childcare Assistance
- Assistance for Children with Disabilities
- Payroll-Deducted Loan
- Private Pension Plan
- Pet Insurance Partnership
- SESC partnership
- Conexa Telemedicine
- Expense Allowance
- Meal/Food Voucher
- Multi-Benefit Card
- Medical plan upgrade
- Extended maternity and paternity leave
- INMaterna Program: support program for pregnant employees
- Newborn Gift Basket and the book “It Happened When I Was Born”
- Professional Development: courses available through the internal university
- 100% remote or hybrid work, depending on project requirements