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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage multiple accounts and renewal timelines effectively. Proficient in using HubSpot for tracking renewals and customer interactions while maintaining clear communication with clients.
Highest-signal resume keywords
Customer InteractionRenewal ManagementHubSpot ExperienceStrong OrganizationWritten Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal QuotesContract ManagementForecastingData TrackingSaaS KnowledgeSubscription ContractsSpreadsheet Proficiency
Soft Skills
Follow-ThroughJudgmentCommunicationProblem-Solving
Tools & Technologies
HubSpotCRM Software
Industry Keywords
Customer SuccessAccount ManagementManufacturingConstructionWoodworkingTrades
About the role
Key responsibilities & impact- Own the renewal calendar and drive renewal timelines
- Surface upcoming renewals to Account Managers and Customer Success Managers
- Run confirmed straight renewals through signature
- Lead renewal conversations, confirm intent, answer questions, and handle straightforward pushback
- Log customer needs beyond current products and loop in the Account Manager the same day
- Prepare renewal quotes and drive agreements to signature
- Manage the book of business by account tier and renewal complexity
- Maintain a weekly forecast by month, product line, and confidence
- Report renewal risks accurately and flag problems early
- Identify at-risk accounts and route them to Customer Success, Account Management, or Support
- Conduct standing check-ins with Customer Success on accounts showing warning signs
- Maintain accurate renewal dates, contract terms, contacts, and outcomes in HubSpot
- Surface patterns in customer retention and churn
- Help build and document the renewals process
Requirements
What you’ll need- 1–3 years in a role involving direct customer interaction and a concrete deliverable, such as SaaS, inside sales, customer support, or account coordination
- Strong organization and follow-through across many accounts at different stages
- Comfortable speaking with customers by phone and communicating by email
- Comfortable with high volume and repetitive work
- Willing to deliver bad news early and report honestly
- Solid written communication skills
- Comfortable using a CRM; HubSpot experience
- Able to track a book of business in a spreadsheet
- Judgment to handle issues independently and know when to escalate
- Exposure to renewals or subscription contracts
- Background in manufacturing, construction, woodworking, or the trades
- Experience learning a technical product from scratch
Benefits
Comp & perks- Competitive pay based on experience, skills, and market data
- Benefits
- Remote work