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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native-level English proficiency with a focus on accurate vocal performance and attention to detail in following technical instructions. Experienced in customer-facing roles, voice acting, and maintaining call quality in a professional environment.
Highest-signal resume keywords
Voice Acting ExperienceCall-Quality MonitoringAttention To DetailCustomer-Facing ExperienceTheatre Or Improv Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vocal PerformanceCall RecordingFile ManagementScript PreparationQA Analysis
Soft Skills
Clear CommunicationExpressivenessAdaptability
Tools & Technologies
Audio Capture Equipment
Industry Keywords
BPO EnvironmentConcierge ServiceFront-Desk ExperienceCustomer Service Management
About the role
Key responsibilities & impact- Prepare in advance from two receiver scripts provided at least 24 hours before the session.
- Participate in two role-played calls of approximately 5–7 minutes each during a single 20-minute session.
- Deliver clear, expressive, and consistent vocal performances while following tone, pacing, and scenario guidelines.
- State fixed facts exactly as written and accurately capture and read back caller-supplied details.
- Verify caller identity and authority before acting on an account and disclose only permitted information.
- Maintain policy boundaries without inventing authority, workarounds, or exceptions.
- Record both sides of each call as a single mixed audio track using provided capture equipment.
- Name and upload files to the designated folder as specified.
- Within 24 hours, upload both recordings and complete structured evaluations with scores, error tags, severity ratings, and timestamped notes.
Requirements
What you’ll need- Native-level English, including comfort reading numbers, names, and medication dosages back accurately.
- Professional experience in voice acting, acting, concierge-style or customer-facing voice work, or similar.
- Call-quality monitoring, QA analyst, or trainer/CSM experience in a BPO environment.
- Reception or front-desk experience in a clinic, property management, or storage/utilities setting.
- Theatre, improv, or voice-over experience.
- A quiet, uninterrupted space at home for the session, with no background noise or shared room.
- Availability for a 20-minute live session, plus preparation time before and evaluation time after.
- Strong attention to detail and the ability to follow precise technical and file-delivery instructions.