Patient Support Coordinator

InnovaCare Health

. Demonstrates a positive attitude and creates good relationships with team, patients, and guests .

Posted 10/7/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication in a medical setting, while managing patient scheduling and documentation in electronic health records. Bilingual in English and Spanish, with the ability to handle high call volumes and maintain patient confidentiality.

Highest-signal resume keywords

Bilingual In English/SpanishCustomer Service Phone SkillsElectronic Health Record ProficiencyMedical Terminology KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telemarketing ExperienceCall Center ExperienceMedical Setting ExperienceBasic Mathematical SkillsAbility To Navigate Multiple Computer ProgramsKnowledge Of Disposition CodesAbility To Lift Up To 50 PoundsAbility To Push Or Pull Heavy ObjectsFine Motor SkillsEmergency Situation Response

Soft Skills

Positive AttitudeTeamwork OrientationEffective Written And Oral CommunicationOrganizational SkillsActive Listening

Certifications & Qualifications

High School Diploma Or GED EquivalentRequired Immunizations And Vaccinations

Industry Keywords

Best Practice SchedulingPatient PrivacyHIPAA GuidelinesOSHA ComplianceE-Verify Participation

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Demonstrates a positive attitude and creates good relationships with team, patients, and guests
Achieves 90% target for inbound and outbound calls
Schedules patients according to Best Practice Scheduling guidelines
Accurately documents conversations in patients’ electronic medical records
Verifies appropriate insurance coverage when appropriate
Confirms and updates patient demographic information during each visit
Maintains patient privacy, dignity, and confidentiality
Follows the Code of Conduct, OSHA, and HIPAA guidelines
Meets position performance and skill metrics
Manages large amounts of calls in a timely manner
Follows communication scripts when handling various topics
Identifies and resolves issues using active listening and problem-solving skills
Understands disposition codes
Performs other assigned duties

Requirements

What you’ll need

One year telemarketing, call center, or sales experience
One year experience in a medical setting
Bilingual in English/Spanish required
High school diploma or GED equivalent
Excellent customer service phone skills
Effective written and oral communication skills
Teamwork orientation
Organized and ability to manage competing priorities
Knowledge of medical terminology
Expert in computer literacy in electronic health record
Ability to navigate between multiple computer programs/screens while assisting patients on the phone
Basic mathematical skills
Ability to react calmly and effectively in emergency situations required
Safe work practices in a clinic setting
Able to follow through with delegated tasks
Required immunizations and vaccinations
Ability to lift up to 50 pounds
Ability to push or pull heavy objects using up to 100 pounds of force
Ability to stand or sit for extended periods of time
Ability to use fine motor skills to operate equipment and/or machinery
Ability to properly drive and operate a vehicle
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Occasionally requires exposure to communicable diseases or bodily fluids
Participation in E-Verify and authorization to work in the U.S.

Benefits

Comp & perks

Required immunizations and vaccinations
Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training)