Referral Coordinator

InnovaCare Health

. Collaborate with patients by assessing, facilitating, planning, and advocating for individual health needs .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, effective communication, and collaboration with healthcare providers to ensure comprehensive patient care. Proficient in managing referrals, documentation, and navigating healthcare systems while adhering to HIPAA guidelines.

Highest-signal resume keywords

Patient AdvocacyReferral ManagementEffective CommunicationCustomer ServiceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationDocumentation ManagementClinical Information AssemblyInsurance VerificationReferral Processing

Soft Skills

Teamwork OrientationOrganizational SkillsProblem SolvingGood JudgmentResourcefulness

Certifications & Qualifications

Medical Assistant Certification

Industry Keywords

HIPAA ComplianceHealthcare NavigationPatient SafetyCultural ResourcesCommunity Resources

About the role

Key responsibilities & impact

Collaborate with patients by assessing, facilitating, planning, and advocating for individual health needs
Track referrals and maintain appropriate documentation to promote team awareness and patient safety
Complete accurate patient registration, including demographic and current insurance information
Assemble clinical background and referral-needs information and provide appropriate clinical information to specialists
Contact review organizations and insurance companies to meet prior-approval requirements
Present medical information such as history, diagnosis, and prognosis
Provide medical information to financial services to maximize hospital and physician reimbursement
Review referral details and expectations with patients
Help patients address healthcare-system, financial, and social barriers, including interpreters, transportation, and prescription assistance
Serve as system navigator and point of contact for patients and families
Advocate with carriers for timely approval of necessary patient supplies and services
Identify and use cultural and community resources
Establish and maintain relationships with service providers
Ensure timely referral processing and remind patients of appointments by mail or phone
Keep primary care charts updated with specialist consults, hospitalizations, ER visits, and relevant community organizations
Follow the Code of Conduct and HIPAA guidelines

Requirements

What you’ll need

High school diploma, sometimes combined with medical assistant certification
Strong customer service focus
Effective verbal and written communication skills
Teamwork orientation
Organized and able to manage competing priorities
Good judgment
Resourcefulness in problem solving
Able to take and follow through with delegated tasks and accountability
Bilingual skills preferred (English/Spanish)
Must be authorized to work in the U.S.; employer participates in E-Verify