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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational leadership across multidisciplinary teams, with a focus on enhancing customer experience and revenue through effective supply chain and logistics management. Proficient in stakeholder management and problem-solving, with fluency in Spanish and English to facilitate cross-cultural collaboration.
Highest-signal resume keywords
Operational LeadershipStakeholder ManagementProblem-Solving SkillsFluent Spanish and EnglishExperience in High-Performance Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations EngineeringRevenue AnalyticsSupply Chain ManagementLogistics CoordinationCustomer Experience OptimizationAnalytical SkillsFinancial OperationsCommercial Strategy ExecutionData-Driven Decision MakingProcess Improvement
Soft Skills
High OwnershipResilienceStructured ThinkingTeam LeadershipCross-Cultural Communication
Tools & Technologies
AI ToolsCRM ToolsSalesforce
Industry Keywords
EdTechHigh-Growth Scale-UpManagement ConsultingCustomer RetentionOperational Efficiency
About the role
Key responsibilities & impact- Lead the multidisciplinary operations team in Mexico City
- Own operations across the Americas
- Act as the operational counterpart for regional business leadership
- Coordinate supply chain, logistics, operations engineering, revenue analytics, support, legal and finance operations
- Operate across the full customer and revenue lifecycle, from commercial opportunity through implementation, delivery and post-sale support
- Provide team context, direction, growth, feedback, career support and day-to-day unblocking
- Partner with Growth, Revenue Operations, Customer Success and Finance
- Identify operational friction affecting revenue, customer-facing teams and customer experience
- Build or coordinate systems and processes to solve operational issues
- Translate regional needs into requests and initiatives for headquarters in Barcelona
- Coordinate delivery of new products in the US, including production, shipping, customs clearance and licence provisioning
- Challenge global processes, tooling and calendars that do not fit Mexico or the US
- Manage underperforming regional suppliers and service providers, identify root causes and drive resolution
- Advocate for and implement changes to unsuitable headquarters-selected partners
Requirements
What you’ll need- Bachelor's degree in Engineering, Mathematics, Economics, Statistics, or another highly analytical field
- 5+ years of experience in demanding, high-performance environments
- Experience in operating and analytical roles
- Experience where customer experience and revenue are connected to operational excellence
- Experience in management consulting, a high-growth scale-up or startup, technology, or similarly high-performance environments
- Track record in customer-facing or commercially connected environments influencing revenue, retention, customer experience, operational efficiency or growth
- Exceptional problem-solving and structured-thinking skills
- Ability to move between strategy and execution
- Strong stakeholder management across cultures, seniority levels and time zones
- High ownership and resilience
- Fluent Spanish and English
- Willingness to travel regularly across the region, including the US and Barcelona
- Comfort using AI tools
- Nice to have: exposure to supply chain or physical distribution
- Nice to have: familiarity with CRM and operational tooling, including Salesforce
- Nice to have: experience with financial operations
- Nice to have: experience in EdTech or businesses serving institutional customers
Benefits
Comp & perks- Real responsibility and real impact from day one
- Growth opportunities
- Ambitious goals and high standards
- Fast-paced, adaptable work environment
- Culture of learning and continuous improvement
- Collaboration, feedback and ideas valued over hierarchy
- Flexible and trust-based work culture
- Regular travel opportunities across the region, including the US and Barcelona