Patient Relations Specialist

Inova Health

. Act as the primary point of contact for patients and families, addressing inquiries and concerns .

Posted 10/2/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $30 - $50 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient advocacy, complaint resolution, and compliance with healthcare regulations, including ADA. Proficient in maintaining confidentiality and navigating financial services and insurance regulations.

Highest-signal resume keywords

Certified NotaryPatient AdvocacyHealthcare Regulations KnowledgeComplaint ResolutionADA Regulations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint ResolutionPolicy DevelopmentChart ReviewPatient EducationConfidential Record Maintenance

Soft Skills

CommunicationCollaborationMediationProblem-Solving

Certifications & Qualifications

Certified Notary

Industry Keywords

Americans With Disabilities ActPatient RelationsJoint Commission GrievancesFinancial ServicesInsurance Regulations

About the role

Key responsibilities & impact

Act as the primary point of contact for patients and families, addressing inquiries and concerns
Resolve patient complaints and grievances through investigations, chart reviews, mediation, and written feedback
Facilitate meetings between patients, families, and healthcare providers
Monitor patient feedback and identify trends to improve patient satisfaction and experience
Provide notary services for patients and families
Educate patients about resources, services, support programs, rights, responsibilities, ADA regulations, and accessible communication methods
Assist with policy development and compliance related to patient relations, privacy, and Joint Commission grievances
Maintain confidential records of complaints, grievances, actions, and resolutions
Collaborate with nursing, medical staff, leadership, billing, quality, compliance, legal, safety, ethics, and community/governmental organizations
Advocate for patients and assist with advance directives, powers of attorney, informed consent, end-of-life preferences, financial services, insurance regulations, and pay errors

Requirements

What you’ll need

Certified Notary within 3 months of hire
Two years of relevant experience
Bachelor's Degree
Knowledge of Americans with Disabilities Act (ADA) regulations and accommodations
Knowledge of healthcare regulations and best practices
Ability to maintain confidentiality of patient records and information
Ability to navigate financial services and insurance regulations
Full-time availability

Benefits

Comp & perks

Professional development opportunities
Equal Opportunity employment