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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing processes, including invoice preparation, error resolution, and client communication, while effectively utilizing Salesforce and Excel to manage billing records and support process improvements.
Highest-signal resume keywords
Billing ExperienceSalesforce ProficiencyExcel ProficiencyCustomer Service FocusOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Invoice PreparationBilling Issue ResolutionRevenue CaptureData ManagementProcess Improvement
Soft Skills
Communication SkillsProfessionalism Under PressureTime Management
Tools & Technologies
SalesforceExcelICorpSwisspostCODA
Industry Keywords
High-Volume EnvironmentCommercial OrganisationClient OnboardingBilling QueriesAudit Support
About the role
Key responsibilities & impact- Prepare and process weekly and monthly parcel and surcharge invoices for clients
- Prepare manual invoices outside the automated billing system
- Review pricing error reports and correct billing issues
- Investigate and resolve client billing queries
- Check weekly reports to ensure revenue is captured and invoiced correctly
- Support auditing and maintenance of rates and sales agreements in Salesforce
- Participate in new-client onboarding calls and ensure billing is configured correctly
- Coordinate with departments to ensure invoices upload correctly into client portals
- Respond to invoicing queries from internal departments, external organisations, and clients
- Escalate complex issues to the Team Lead
- Maintain billing records and supporting documentation in Salesforce, iCorp, Swisspost, and CODA
- Collaborate with Commercial, Operations, and Finance teams to resolve billing issues
- Flag recurring or unusual issues to the Team Lead
- Support billing projects and process improvements
Requirements
What you’ll need- Experience in a billing or administration role within a high-volume, fast-paced environment
- Billing experience within a commercial organisation is desirable
- Proficient IT skills, particularly Excel
- Working knowledge of Salesforce is an advantage
- Strong customer service focus
- Good written and verbal communication skills
- Well organised and able to manage workload to tight deadlines
- Ability to stay professional and calm under pressure in a fast-changing operational environment
Benefits
Comp & perks- Hybrid working with 2 days in the office
- 37.5 hours per week, Monday–Friday
- Inclusive and equal work environment
- Candidate-focused recruitment process with timely feedback