Senior Account Manager

inriver

. Retain and grow a portfolio of Inriver customers .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise account management and business development within the SaaS sector, focusing on customer retention, relationship building, and strategic account planning. Proficient in utilizing CRM systems to enhance account planning and drive customer value through effective communication and presentation skills.

Highest-signal resume keywords

Enterprise Account ManagementStrategic Account PlanningCRM UtilizationPIM/DAM/MDM SolutionsBusiness English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningBusiness DevelopmentProposal PreparationNegotiationBusiness Plan Execution

Soft Skills

Communication SkillsActive ListeningStorytellingCollaborationCuriosity

Certifications & Qualifications

University Degree

Industry Keywords

SaaSCustomer SuccessECommerce EcosystemCustomer Relationship Management

About the role

Key responsibilities & impact

Retain and grow a portfolio of Inriver customers
Build and maintain customer relationships to ensure business continuation, expansion, and customer satisfaction
Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic levels
Serve as the point of contact for customer matters and coordinate with cross-functional teams
Grow committed ARR from the existing customer base
Retain existing business while identifying and qualifying short-term and long-term opportunities
Work with the Customer Success team to maximize customer value from Inriver solutions
Provide customers with updates on Inriver capabilities and align them with current and potential use cases
Prepare proposals and presentations, lead negotiations, coordinate complex decision-making processes, and overcome objections
Use account planning to support positioning, forecasting, and goal setting

Requirements

What you’ll need

5-10 years of experience in enterprise account management or business development in a SaaS company
Experience with strategic account planning techniques
Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
Experience in the utilization of a CRM to support account planning
Business English is a requirement
University / College or equivalent degree required
Excellent communication skills, including value proposition development, active listening, and storytelling
Excellent presentation skills
Ability to drive and increase knowledge sharing and collaborative behaviours
Genuine curiosity to learn new things
Experience writing, executing, and reporting on business plans

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K
Short-term disability (STD)
Long-term disability (LTD)
Up to 25% travel to support customer meetings, onsite engagements, industry events, and internal team gatherings