FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Travel Operations Specialist – InsideJapan
Inside Travel Group | B Corp™. Secure services for client bookings and generate accurate, up-to-date final travel documents .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and problem-solving skills while managing complex travel arrangements and maintaining high-quality communication with clients and suppliers. Proficient in using reservation systems and tools to ensure accurate documentation and logistics for travel services.
Highest-signal resume keywords
Travel Arrangement CoordinationJapanese Language ProficiencyMS Office ProficiencyGeographical Understanding of JapanSupplier Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel Document GenerationBooking ManagementQuality ControlReservation InputCost Recording
Soft Skills
Problem-SolvingOrganizational SkillsCommunication SkillsIndependenceInterpersonal Skills
Tools & Technologies
AxumMaster PlannerMS ExcelMS WordMS PowerPointMS OutlookMS TeamsSharePoint
Industry Keywords
Travel ServicesClient BookingsTour LeadersSupplier InvoicesTravel Documentation
About the role
Key responsibilities & impact- Secure services for client bookings and generate accurate, up-to-date final travel documents
- Manage booking queues, reservations and requests
- Balance availability and logistics with client needs and preferences
- Confirm accommodation, restaurants, activities, excursions, guides and transportation using phone, email and online reservation systems
- Monitor, book and schedule Tour Leaders and freelance tour leaders using the Master Planner
- Maintain relationships with suppliers and external partners
- Input accurate reservation details into Axum for client Info Packs and Travel Consultants
- Record service costs in Axum and liaise with Finance on supplier invoices and refunds
- Quality-check bookings and itineraries before generating final travel documents
- Generate and manually update Info-Packs and prepare tickets
- Monitor shared inboxes and assist Sales teams with queries, issues and requests
- Conduct quality control of Group Tour bookings, planning tasks, sending reminders and correcting client documents
- Collaborate across InsideJapan Tours and InsideAsia Tours as needed
Requirements
What you’ll need- Passion for Japan/Asia as a travel destination
- Strong geographical and logistical understanding of Japan
- Experience coordinating and confirming a diverse range of travel arrangements
- Well-developed problem-solving skills and ability to use own initiative with confidence
- Independence and strong organisation skills; ability to handle a volume of complex tasks simultaneously
- High level of productivity and accuracy, sometimes under tight time pressures
- High quality communication/interpersonal skills in emails, in-person and on the phone
- Proficiency in MS Office (Excel, Word, Power Point, Outlook, Teams and SharePoint)
- Japanese language skills sufficient for day-to-day business communication, reading itineraries and travel documentation, and liaising with Japanese stakeholders
- Advanced level of English, written and spoken
- Legal right to work in the UK; no visa sponsorship provided
Benefits
Comp & perks- Annual discretionary performance (company related) bonus
- 25 days annual leave, rising by one day each year to a maximum of 28 days
- Day off on your birthday
- Enhanced parental leave
- Employer pension contribution
- Employee Assistance Program
- Volunteering leave
- Designated learning and development time