Front Office Application Support Analyst

Insight Investment

. Support Insight’s investment applications in Production and UAT .

Posted 10/23/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting Order Management Systems and investment applications, with strong SQL skills and the ability to prioritize issue resolution based on business risk. Maintains effective communication and relationships with users and product teams while managing expectations and delivering timely solutions.

Highest-signal resume keywords

Order Management Systems SupportStrong SQL SkillsIssue Resolution PrioritizationUser-Facing Support ExperienceKnowledge of AI-Enabled Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLOrder Management SystemsIssue ResolutionProblem-SolvingTechnical Solution Assessment

Soft Skills

Conflict ManagementProfessional Relationship MaintenanceOwnership and AccountabilityOpenness Under PressureEffective Communication

Tools & Technologies

CadisControl MQlikViewReporting ServicesAI-Enabled Tools

Industry Keywords

Portfolio ManagementInvestment ApplicationsTrade Flow SupportBusiness Risk ManagementUser Expectations Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support Insight’s investment applications in Production and UAT
Focus on Portfolio Management, OMS and bespoke investment applications
Support trade flow, pricing of investment positions and overnight batch processing
Support associated applications used by Front Office, Middle Office, Performance, Client Services and Risk
Ensure business visibility of available support
Manage user expectations and communicate solution timescales and delays
Stay up to date with business strategies to identify proactive support opportunities
Maintain effective working relationships with product teams
Prioritise issue resolution based on business risk
Ensure resolution steps are appropriate to urgency and risk
Own issues through resolution, including when other teams are involved
Escalate issues with potential financial, reputational or regulatory impact to the Application Support Manager
Provide users with resolution-status updates appropriate to problem severity

Requirements

What you’ll need

Proven track record supporting Order Management systems
Proven track record of providing support in a fast-paced, user-facing role
Strong SQL essential
Knowledge of Cadis, Control M, QlikView and Reporting Services advantageous
Structured approach to identification, definition and prioritisation of new work
Ability to make best use of available resources and identify where external or 3rd party resources are required
Ability to understand advice from technical specialists and assess impact against actual requirements
Ability to work with incomplete information and determine dependencies and constraints, likely highly technical
Ability to deal confidently with conflict while maintaining professional relationships
Ability to take ownership and action when required
Ability to match technical solutions to business requirements
Openness and integrity under high-pressure demands
Understanding of AI-enabled tools, technologies, and practical applications, with ability to apply them appropriately to enhance productivity, decision-making, or business outcomes