Technical Support Engineer

insightsoftware

. Provide data analysis, report writing, file management, database auditing, and technical support .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $81,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in data analysis, report writing, and database management, with strong skills in SQL and Excel for data manipulation. Experienced in customer support and collaboration with engineering and product teams to resolve issues and enhance software functionality.

Highest-signal resume keywords

SQL ProficiencyAdvanced Excel SkillsSalesforce Case ManagementData Analysis and ReportingProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ManagementFile InterfacesReport WritingDatabase AuditingData AnalysisSQL ScriptingAgile MethodologiesExcel FormulasTechnical Support

Soft Skills

Strong Work EthicTime ManagementCollaborationExcellent Communication SkillsProblem-Solving

Tools & Technologies

SalesforceJiraFTP

Certifications & Qualifications

Certified Equity Professional

Industry Keywords

US-Based HoursExecutive CompensationStock PlanESPPFinance PrinciplesAccounting PrinciplesASC 718FASB

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide data analysis, report writing, file management, database auditing, and technical support
Monitor daily file feeds for timeliness and accuracy and assist clients in troubleshooting issues
Learn how the software meets accounting, legal, tax, and regulatory requirements and assist customers with feature setup and use
Test, document, and escalate unresolved customer cases that may be product defects or data issues to engineering and product management
Work closely with product and services teams to prioritize items for each sprint release
Assist with direct customer inquiries during peak volume
Prioritize and manage customer cases via Salesforce case tracking system
Document knowledgebase solutions for internal and possible external use
Interact with Engineering and Product teams as a point of contact for support and services teams and corporate clients
Work with corporate clients on data interfaces, file feeds, automated processes, and reporting needs
Act as a subject matter expert for engineering teams

Requirements

What you’ll need

Fluent English speaker
Ability to work US-based hours, specifically Pacific Standard Time
Proficiency and experience with SQL, FTP, data management, and file interfaces
Familiarity with relational databases, including data analysis, report writing, auditing, and updating data via SQL scripting
Advanced Excel skills, including formulas and functions for data analysis, strongly desired
Exposure to or experience with agile methodologies and environments preferred but not required
Salesforce and Jira application knowledge a plus
Strong work ethic and time management expertise
Demonstrated success working in highly collaborative, team-centric environments
Well-developed problem-solving skills
Excellent written, phone, and conversation management skills needed to interact with external clients and internal stakeholders
Bachelor's degree or equivalent experience in Mathematics, Engineering, Computer Science, Accounting, or Management Information Systems preferred but not required
Understanding of or experience with US-based executive compensation, stock plan, and ESPP industries preferred
Knowledge of finance and accounting principles, specifically ASC 718 as published by FASB, preferred
Certified Equity Professional designation preferred
Background check required for employment, where permitted by country, state/province

Benefits

Comp & perks

Additional bonus eligibility may apply
Equal employment opportunity workplace
Confidential handling of applicant information
Background checks required for employment, where permitted by country, state/province