Digital Product Manager

Insite Energy

. Take overall responsibility for the ongoing operation and development of KURVE, ‘My Insite’, and VANTAGE .

Posted 10/26/2026full-timeLondon • United KingdomMid-LevelSenior💰 £50,000 - £60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product management, focusing on web and native applications, while effectively communicating project progress and operational updates to stakeholders. Proficient in refining internal requests, conducting end-to-end testing, and proposing UI journey improvements based on data analysis.

Highest-signal resume keywords

Digital Product ManagementEnd-To-End TestingUI Journey ImprovementsProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Product ManagementEnd-To-End TestingUI DesignKanban TicketingData AnalysisProject Initiation DocumentsOperational Bug ResolutionCustomer Experience SurveysAPI Performance MonitoringBusiness Case Development

Soft Skills

Excellent CommunicationInterpersonal SkillsAttention To DetailOrganizational SkillsCreative Mindset

Tools & Technologies

GA4KanbanCustomer Information System

Industry Keywords

Heat Network IndustryCustomer CommunicationsProduct DevelopmentClient Experience

About the role

Key responsibilities & impact

Take overall responsibility for the ongoing operation and development of KURVE, ‘My Insite’, and VANTAGE
Liaise with third-party developers to troubleshoot bugs and identify continuous improvements and new functionality
Refine internal requests into clear written scopes and raise them through the Kanban ticketing platform
Create and present business cases and project initiation documents for larger developments
Conduct end-to-end testing for UAT and PROD releases, including business readiness testing plans and acceptance criteria
Identify, diagnose, and ensure timely resolution of operational bugs
Deliver product-related communications with the Customer Communications Specialist
Drive reintegration and system testing of the digital products into Insite’s new Customer Information System
Manage and prioritise the development backlog and track project spending
Communicate monthly project progress and operational updates to senior management and Customer and Client Experience teams
Support Business Development, Solutions, Account Management, and Marketing teams on wider product needs
Use GA4 data, customer experience surveys, and contact reasons to propose UI journey improvements
Interface with relevant heat network industry bodies
Attend external meetings with existing and potential clients as the product expert
Support operational teams in monitoring live schemes, meter issues, and account queries
Collate KURVE monthly reporting data, including meter health and API performance

Requirements

What you’ll need

Proven experience in digital product management of web or native applications
Excellent written and verbal communication and interpersonal skills
Creative mindset to map out draft visual designs and UI flows
Ability to juggle multiple products and understand the needs of different user types
Strong attention to detail and organisational skills
37.5 hours per week, Monday to Friday, 9:00 to 17:30
Periodic travel to Woking and Peterborough where needed

Benefits

Comp & perks

25 days holiday plus English bank and public holidays
Employer pension contribution matched up to 4%
Free, confidential Employee Assistance Programme
Up to 2 paid volunteering days per year through the “DO RIGHT WITH INSITE” CSR programme
Regular company events, including an annual Christmas party
Flexibility to work from home as agreed with line manager