IT Support Technician Level 3

Insitu Inc

. Troubleshoot, service, and repair a wide variety of computer hardware, software, and AV equipment .

Posted 9/21/2026full-timeBingen • Washington • United StatesMid-LevelSenior💰 $26 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, servicing, and repairing computer hardware, software, and AV equipment while providing exceptional IT support and customer service. Proficient in maintaining support logs, documenting processes, and configuring systems to meet user needs.

Highest-signal resume keywords

Troubleshooting Computer HardwareIT SupportInsitu Systems ExperienceMS Office ApplicationsCustomer Service Mentality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer Hardware RepairSoftware TroubleshootingSystem ConfigurationIssue TrackingTechnical DocumentationAV Equipment RepairNetwork UnderstandingProblem-SolvingEquipment ReplacementPurchase Requisition Entry

Soft Skills

Organizational SkillsTime ManagementVerbal CommunicationWritten CommunicationInterpersonal Skills

Tools & Technologies

MS OfficeWordExcelOutlookTEAMS

Industry Keywords

Customer SupportHelp DeskTechnical SupportRemote SupportOnsite Support

About the role

Key responsibilities & impact

Troubleshoot, service, and repair a wide variety of computer hardware, software, and AV equipment
Provide IT support to customers and respond to service requests
Find fixes, workarounds, and final solutions through troubleshooting
Maintain support logs and issue tracking
Provide instructions to users on applications and equipment
Perform initial system configuration of computers, peripheral equipment, and software
Develop standard guidelines for self-help and responding to customer requests
Respond to tickets according to established guidelines
Record, track, and document help desk request problem-solving processes through final resolution
Respond to requests and issues in a timely manner
Repair and replace equipment as needed
Provide onsite and remote support to end users
Escalate and coordinate out-of-scope technical issues
Assess needs and recommend hardware or software
Enter purchase requisitions as necessary

Requirements

What you’ll need

Associate degree in a related discipline and 3 years of related experience
Proven experience with Insitu systems
Customer service mentality
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Reliable
Advanced understanding of computers, networks and software
Experience using MS Office applications: Word, Excel, Outlook, TEAMS
High attention to detail
Ability and willingness to work in a collaborative team environment
Ability and willingness to quickly learn new technology and software
Ability to lift 35 lbs.

Benefits

Comp & perks

Competitive base pay
Variable compensation opportunities
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability programs
Paid and unpaid time away from work