Account Director

Inspired Thinking Group (ITG)

. Coordinate and facilitate production and delivery of in-store Point of Sale for the M&S Food account .

Posted 10/13/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities, effective stakeholder relationship-building, and the ability to lead and develop teams in a fast-paced retail environment. Proficient in managing budgets, timelines, and communication across multiple projects while ensuring high-quality delivery standards.

Highest-signal resume keywords

Project ManagementStakeholder Relationship-BuildingTeam LeadershipBudget ManagementCreative Process Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementBudget ManagementCreative Process KnowledgeIn-Store POS UnderstandingTime Management

Soft Skills

Exceptional People SkillsCustomer-Focused ApproachNatural Problem-Solving AbilityEffective CommunicationTeam Motivation

Tools & Technologies

ITG Technology PlatformsCost Trackers

Industry Keywords

RetailAdvertisingAgency ExperienceMarketing CampaignsStakeholder Management

About the role

Key responsibilities & impact

Coordinate and facilitate production and delivery of in-store Point of Sale for the M&S Food account
Liaise with M&S Marketing in-store team and key stakeholders
Keep campaigns within budget and on time
Support the Transformation Director and ITG Business Director
Coordinate administrative elements of marketing campaigns and activity
Lead the ITG team to meet critical path deadlines
Ensure artworks, production briefs and costs are approved by stakeholders
Line manage and develop Senior Account Managers
Act as escalation point, resolve issues and remove blockers
Serve as key day-to-day contact for M&S stakeholders
Drive project momentum and align teams to deadlines
Support workflow oversight, resource prioritisation and competing business demands
Coach team members on commercial awareness, decision-making and client relationship management
Ensure clear, proactive and solutions-focused communication
Maintain campaign delivery standards and ensure accurate, timely work
Create a positive, accountable and high-performing team culture
Receive briefs from the M&S Instore team and communicate timelines, processes and costs
Link briefs to direct teams and manage M&S Marketing–ITG relationships
Coordinate with the ITG Artwork Production Team in Birmingham and manage studio resource expectations
Maintain M&S cost trackers and budgets and communicate costs to M&S Marketing
Oversee ITG finance management across the M&S account
Communicate with the ITG Business Director and M&S Fashion, Home & Beauty Account Directors
Support implementation of ITG technology platforms and change management across M&S and ITG

Requirements

What you’ll need

Exceptional people skills and customer-focused approach
Previous agency experience; advertising experience advantageous
Good knowledge of creative processes and thorough understanding of in-store POS
Ability to manage own time and deliver quality work at speed
Strong project management and experience trafficking multiple projects in tandem
Retail background advantageous but not required
Excellent attention to detail and effective time management
Ability to interact with and work as part of enthusiastic, committed teams
Previous leadership or line management experience
Ability to motivate, support and develop others
Experience acting as a senior day-to-day client contact
Strong stakeholder relationship-building skills
Ability to work at pace in a fast-moving retail environment and balance multiple priorities
Natural problem-solving ability and calmness under pressure
Confidence managing escalations

Benefits

Comp & perks

25 days' holiday plus bank holidays
Paid Wellbeing Day
Flexible bank holidays for cultural or religious observances
Option to buy or carry over up to 5 extra days
Smart Working with up to 40% from home
Option after 12 months to work from abroad for up to 90 days per year
Enhanced family friendly leave
3 extra days for wedding/honeymoon
Employee Assistance Programme
Pension scheme
Corporate Medical Cash Plan
Electric car salary sacrifice scheme
Tax-efficient payroll giving
Funding for professional qualifications
Monthly Employee of the Month awards (£250 bonus)
Referral bonuses of up to £1,500
Regular Wellbeing Workshops
Access to 30+ Wellbeing Champions
Paid Volunteer Day
Online perks platform with discounts on brands, days out, and gym memberships
Employee community groups and support spaces