Account Manager – 6 Months FTC

Inspired Thinking Group (ITG)

. Manage Heineken brand artwork projects end to end, from briefing and quoting through brand guardianship to artwork delivery .

Posted 11/12/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing brand artwork projects from inception to delivery while ensuring compliance with brand guidelines. Proficient in client relationship management and adept at utilizing Storyteq technology for effective project execution.

Highest-signal resume keywords

Project ManagementClient Relationship BuildingStoryteq Technology ProficiencyCustomer Service ExperienceDetail-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationBrand ConsultancyPrint and Digital ActivationsInvoicingExcel Proficiency

Soft Skills

Customer-Centric ApproachExcellent Prioritisation SkillsInnovative ThinkingCollaborative MindsetCalm Under Pressure

Tools & Technologies

Storyteq Platform

Industry Keywords

Brand GuardianshipBTL SupportPackagingDynamic Team Environment

About the role

Key responsibilities & impact

Manage Heineken brand artwork projects end to end, from briefing and quoting through brand guardianship to artwork delivery
Ensure client briefs comply with brand guidelines
Provide brand consultancy when required
Deliver work within SLAs, efficiently and on time
Keep all relevant parties briefed and informed of project progress
Coordinate projects across ITG product teams, service desk, studio, and creative services
Support the Client Services team with BTL support and packaging when needed and during holidays
Train markets on Storyteq technology
Demonstrate Storyteq platform workflows and navigation to clients
Manage Storyteq user administration
Handle invoicing and month-end tasks

Requirements

What you’ll need

Customer-centric approach and commitment to exceptional customer service
Basic knowledge of print and digital activations
Willingness to learn packaging
Ability to manage multiple projects in a fast-paced setting
Excellent prioritisation skills
Ability to build relationships and develop as part of a dynamic team
Proven customer service experience
Experience working in an environment where priorities constantly change
Commitment to the job and an overall team-player mindset
Positive and collaborative approach
Innovative thinking and readiness to find new solutions for clients
Calm and confident when handling challenging situations
Strong client relationship-building skills
Methodical, organised, and detail-oriented
Keen to learn and adapt to new technologies
Proficient in Excel

Benefits

Comp & perks

25 days' holiday + bank holidays
Paid Wellbeing Day
Flexible bank holidays for cultural or religious observances
Option to buy or carry over up to 5 extra days
Smart Working with up to 40% from home
Option after 12 months to work from abroad for up to 90 days a year
Enhanced family friendly leave
3 extra days for wedding/honeymoon
Employee Assistance Programme
Pension scheme
Corporate Medical Cash Plan
Electric car salary sacrifice scheme
Tax-efficient payroll giving
Funding for professional qualifications
Monthly Employee of the Month awards (£250 bonus)
Referral bonuses of up to £1,500
Regular Wellbeing Workshops
30+ Wellbeing Champions
Paid Volunteer Day
Online perks platform with discounts on top brands, days out, and gym memberships
Community groups for employees