Account Manager

Inspired Thinking Group (ITG)

. Build strong client relationships and partnerships .

Posted 9/25/2026full-timeBirmingham • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management and client relationship skills, with a focus on delivering high-quality service and managing print production projects effectively. Proficient in financial management, data analysis, and project delivery within the hospitality sector.

Highest-signal resume keywords

Account ManagementPrint Production KnowledgeProject ManagementData AnalysisCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Print BuyingLitho PrintingDigital PrintingSpreadsheet ManagementKPI ManagementFinancial ManagementQuality ControlPerformance ReportingCreative ProcessesProblem Solving

Soft Skills

Customer-Centric ApproachCollaborative CommunicationAttention to DetailProactivityTime Management

Tools & Technologies

Excel

Industry Keywords

HospitalityPOS SystemsMarketing PrinciplesSupply Chain ManagementClient Servicing

About the role

Key responsibilities & impact

Build strong client relationships and partnerships
Understand the client’s business, strategy, and objectives
Own and manage all aspects of stock management
Analyse stock data and make recommendations
Deliver best-in-class client servicing and improve ways of working
Work with the supply chain to ensure projects are on time, on-brand, and meet the brief
Lead end-to-end delivery of key projects and drive critical path adherence
Provide regular account and commercial performance reporting
Produce status reports, critical paths, and timelines
Manage financials, including accurate competitive quotes and timely invoicing
Leverage the ITG network to develop client offerings through innovation and new services
Implement and monitor quality-control policies and best practices
Support the Account Director and work collaboratively as part of the team
Manage invoicing, work-in-progress, briefing, and suppliers
Deliver print production, fulfilment, and delivery projects for a hospitality client

Requirements

What you’ll need

Customer-centric approach and exceptional customer service
Excellent account management and issue resolution skills
Ability to manage own time and deliver quality work quickly
Strong print knowledge, especially litho and digital, including production processes
Print buying and negotiation skills
Ability to manage large spreadsheets and multiple projects
Open, transparent, collaborative, and solutions-driven communication
Strong attention to detail and accuracy
Proactivity and accountability
Delivery and timeline management focus
Performance, KPI, savings, and innovation focus
Ability to work flexibly in a fast-paced environment
Highly numerate and commercially aware
Computer literacy and good knowledge of Excel
Strong written, oral, and interpersonal skills
Understanding of core marketing principles
Strong understanding of hospitality POS and menu landscape
Experience of creative/artworking/print processes
Project management and problem-solving skills

Benefits

Comp & perks

25 days' holiday + bank holidays
Paid Wellbeing Day
Flexible bank holidays for cultural or religious observances
Option to buy or carry over up to 5 extra days
Smart Working with up to 40% from home
Option after 12 months to work from abroad for up to 90 days a year
Enhanced family friendly leave
3 extra days for wedding/honeymoon
Employee Assistance Programme
Pension scheme
Corporate Medical Cash Plan
Electric car salary sacrifice scheme
Tax-efficient payroll giving
Funding for professional qualifications
Monthly Employee of the Month awards (£250 bonus)
Referral bonuses of up to £1,500
Regular Wellbeing Workshops
30+ Wellbeing Champions
Paid Volunteer Day
Online perks platform with discounts on brands, days out, and gym memberships
Community groups for employees