Digital Account Manager

Inspired Thinking Group (ITG)

. Manage enterprise-level projects for a large automotive brand .

Posted 10/7/2026full-timeBirmingham • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise-level digital projects, ensuring alignment with client objectives and delivering on time and within budget. Proficient in client relationship management, project reporting, and advising on digital technologies to drive business success.

Highest-signal resume keywords

Digital Account ManagementAgile Project ManagementClient Relationship ManagementProject ReportingWeb Project Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ManagementKPI DevelopmentDigital Marketing TechniquesTechnical Solutions Advisory

Soft Skills

Client-Facing SkillsCommunication SkillsTeam CollaborationProblem-Solving MindsetLeadership Ability

Industry Keywords

Automotive IndustryDigital AgencyChange ManagementContinuous ImprovementCross-Channel Strategy

About the role

Key responsibilities & impact

Manage enterprise-level projects for a large automotive brand
Act as liaison between ITG and the client
Capture client requirements, manage budgets and facilitate project delivery
Represent the client within the agency by understanding their business and challenges
Manage and technically deliver multiple cross-channel strategic projects
Establish and maintain relationships with key account stakeholders
Ensure client requirements, objectives and expectations are met
Provide management and leadership to multiple client contacts and projects
Feed initial client requirements into delivery teams for estimation
Work with technical leads and specialists as required
Ensure projects are delivered on schedule, within budget and to agreed expectations
Raise risks and implications during regular cadence meetings
Maintain alignment with internal delivery teams and report on sprint delivery and progress
Advise clients on technical solutions and third-party integrations
Challenge internal teams to meet client expectations and objectives
Help remove project blockers involving client departments or third parties
Escalate project issues to the Account Director and Business Unit Director
Produce project reporting, written documentation, client presentations and status reports
Create statements of work from development estimates and manage approval processes
Support identification of new business opportunities across retained and non-retained work
Help drive client strategy and advise on technologies supporting business objectives
Report to an Account Director

Requirements

What you’ll need

Previous experience working as a Digital Account Manager within a marketing agency, client-side marketing department, or IT/software provider
Experience managing web projects, ideally within an Agile environment
Excellent client-facing, presentation and communication skills
Strong written, verbal and numerical skills
Ability to lead by example
Positive, proactive and solutions-focused mindset
Ability to work in a fast-paced digital agency environment
Ability to work as a high-performing team player, self-starter and confident decision-maker
Experience maximising revenue and account profitability
Proven ability to produce reports, project plans, objectives and KPIs for clients and senior stakeholders
Ability to brief work effectively to delivery and development teams
Confidence speaking about digital technologies and digital marketing techniques
Strong interest in and understanding of web and digital technologies
Ability to work with autonomy while following thorough processes
Ability to build relationships across teams, personalities and backgrounds
Commitment to teamwork, listening, learning and knowledge sharing
Interest in change management, continuous improvement and Agile ways of working
Passion and determination to work to an exceptionally high standard
Eagerness to learn new skills and adapt quickly in a fast-changing digital industry
Ambition and drive to build a long-term career and progress within account management

Benefits

Comp & perks

25 days’ holiday + bank holidays
Annual Wellbeing Day
Pension Scheme
Corporate Medical Cash Plan
Smart Working Options – spend up to 40% of your working week from home
Online community platform with daily deals and discounts
Employee Assistance Programme
Cycle to Work Scheme
Monthly Employee Awards – Employee of the Month programme with £250 bonus
Paid Volunteer Day
Referral scheme with £1,500 referral bonus
Wellbeing Programme with interactive Wellbeing Workshops and Wellbeing Champions
Enhanced Family Friendly Leave
Employee community groups (ERGs) including Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together