Clinical Success Director

Inspiren

. Own the operator relationship end-to-end and serve as the primary contact for executive stakeholders .

Posted 10/7/2026full-timeRemote • United StatesLead💰 $175,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex, multi-stakeholder relationships while driving revenue growth and customer success in a SaaS or healthtech environment. Proficient in leading executive business reviews and translating data into actionable insights.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementExecutive Business ReviewsRevenue Growth StrategiesMulti-Stakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven StorytellingAccount PlanningROI DemonstrationUtilization TroubleshootingImpact Tracking

Soft Skills

Proactive ApproachResourcefulnessSolutions-Oriented MindsetMentoringCommunication

Certifications & Qualifications

Clinical Credential

Industry Keywords

SaaSHealthtechSenior LivingPost-Acute CareExecutive Stakeholder Engagement

About the role

Key responsibilities & impact

Own the operator relationship end-to-end and serve as the primary contact for executive stakeholders
Drive adoption, demonstrate ROI, and secure renewals across a complex book of business
Lead executive business reviews with data-driven storytelling
Identify expansion opportunities and partner with Sales to close them
Provide solutions and remain accountable for outcomes
Present to CEOs and troubleshoot utilization issues with community DONs
Create account plans and track progress against joint impact plans
Mentor CSMs and CSDs and share effective frameworks
Represent customer needs internally with Sales, Product, and the CCOE
Surface themes, flag risks, and coordinate resources for customer accounts
Travel approximately 30% for on-site visits, EBRs, and key client moments

Requirements

What you’ll need

Experience working in a fast-moving, high-growth environment where the playbook was still being written
Understanding of revenue, renewal, and expansion
Ability to operate at strategic/executive and operational-detail levels
Proactive, resourceful, solutions-oriented approach
Experience managing complex, multi-stakeholder relationships with structure and follow-through
Confidence leading executive business reviews and translating data into meaningful insights
7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment
Clinical credential or meaningful clinical experience is preferred, not required
Senior living or post-acute experience is a differentiator
Experience working closely with Sales, Product, and clinical teams

Benefits

Comp & perks

Variable compensation where applicable
Equity
Semiannual reviews recognizing contributions and supporting continued development
Access to leading AI tools and company-wide training
Comprehensive medical, dental, and vision coverage
Mental-health resources and employee-assistance programs
401(k) retirement plan
HSA and FSA options
Company-paid life and disability insurance
Flexible PTO
Five paid sick days annually
Company-observed holidays
Company-wide recharge periods
Up to 12 weeks of paid parental leave for bonding
Additional leave for birthing parents
Fertility and family-building benefits
Paid caregiver and bereavement leave
Hybrid and remote arrangements based on the role and location
Home-office, internet, or phone reimbursement where applicable