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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral coaching and team management within a healthcare environment, utilizing performance data and insights to enhance care delivery and team effectiveness. Strong commitment to HIPAA compliance and ability to foster a positive team culture while managing complex situations.
Highest-signal resume keywords
Team LeadershipBehavioral CoachingPerformance ManagementData AnalysisHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavioral CoachingPerformance Data AnalysisEvidence-Based CareTeam Metrics MonitoringGoal SettingRecruitingPerformance ReviewsCare Delivery UpdatesOperational Trends AnalysisComplex Situation Assessment
Soft Skills
Strong CommunicationInterpersonal SkillsPositive Team Environment DevelopmentOrganizational SkillsTime Management
Tools & Technologies
Digital ToolsData Management Systems
Industry Keywords
HealthcareBehavioral HealthCoachingClinical StandardsOperational Expectations
About the role
Key responsibilities & impact- Lead, support, and develop a team of coaches
- Provide coaching, feedback, and performance management
- Manage recruiting, interviewing, performance reviews, goal setting, time and attendance, and performance or conduct concerns
- Ensure coaches deliver high-quality, evidence-based care aligned with InStride standards and clinical, operational, and safety expectations
- Partner with therapists and care team members on complex patient needs, care concerns, and escalations
- Manage team capacity, coverage, and workload, including occasional direct coaching coverage
- Monitor team performance, care quality, and operational trends using data and team insights
- Support adoption of department processes, workflows, and care-delivery updates
- Represent coach experience and team needs across clinical, operational, product, and other cross-functional teams
- Share team insights to improve care delivery, workflows, technology, and coach experience
- Support department initiatives and organizational priorities
Requirements
What you’ll need- Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field required
- Demonstrated experience supervising and/or managing a team of professionals, ideally within a healthcare, behavioral coaching, or structured support environment
- Strong understanding of behavioral coaching, evidence-based behavior change, and the needs of children, adolescents, young adults, and families
- Ability to use performance data, team metrics, and qualitative insights to identify trends, support team performance, and inform decisions
- Strong communication and interpersonal skills
- Demonstrated ability to create a positive team environment, develop individual strengths, and support continuous improvement
- Ability to assess complex situations, determine appropriate next steps, and recognize when issues require additional support or escalation
- Comfort using technology, data, and digital tools to support team performance and care delivery
- Demonstrated commitment to HIPAA compliance and ability to handle sensitive and confidential information with discretion and professionalism
- Strong organizational and time-management skills with the ability to manage competing priorities in a fast-paced, mission-driven environment
Benefits
Comp & perks- 401k with match
- Flexible PTO
- Paid holidays
- Paid service days
- 4 week paid sabbatical
- 12 week paid parental leave
- Health benefits starting on your first day
- Fully virtual work from home
- Periodic in-person retreats
- Opportunity to join a mission-driven company changing pediatric mental health treatment
- Opportunity to make a far-reaching impact helping children and families access evidence-based care
- Opportunity to work with talented and experienced team members