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Account Receivable Clerk, Collections
Instructure. Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Accounts Receivable management, including collections, billing processes, and financial operations. Proficient in project management and process improvement to enhance AR efficiency and accuracy.
Highest-signal resume keywords
Accounts Receivable ManagementCollections ExperienceProject Management KnowledgeAttention to DetailCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Aging ReportsCash ApplicationAccount ReconciliationBilling WorkflowsCredit MemosInvoice AdjustmentsProcess ComplianceReportingBilling DiscrepanciesPayment Disputes
Soft Skills
Organizational SkillsAnalytical SkillsProblem-Solving SkillsTime-Management Skills
Tools & Technologies
Microsoft ExcelGoogle SheetsAccounting SystemsERP PlatformsCRM ToolsBilling SystemsProject Tracking Tools
Industry Keywords
Finance OperationsCredit HoldsCustomer Follow-UpEscalation ProcessesCollection Notes
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts
- Support AR operations through billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance
- Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes
- Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and payment disputes
- Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and approval documentation
- Coordinate cross-functional AR projects by clarifying ownership, tracking risks and deliverables, managing timelines, and driving completion
- Maintain accurate AR records, customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation
- Support AR improvement projects by tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting initiatives through completion
- Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and improve workflow
- Collaborate with Sales, Finance, Billing, Customer Support, Operations, and internal project stakeholders
Requirements
What you’ll need- Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role
- Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes
- Working knowledge of invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows
- Knowledge of AR credits, credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation
- Project management knowledge and experience, including project plans, deliverables, deadlines, stakeholders, process documentation, status reporting, and action-item follow-up
- Excellent attention to detail and ability to identify discrepancies, missing information, duplicate transactions, and billing or collection risks
- Strong organizational, analytical, problem-solving, and time-management skills
- Clear and professional communication skills with internal teams and customers
- Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools
- Must pass a background check
- Candidates may be asked to verify legal name, current physical location, valid contact number, and residential address
Benefits
Comp & perks- Competitive compensation
- Full-time employees participate in the ownership program
- Flexible work culture
- Remote, hybrid and in-office collaboration spaces vary by role, team and location
- Generous time off, including local holidays
- Annual “Dim the Lights” period in late December
- Comprehensive wellness programs
- Mental health support
- Learning and development resources
- Professional development tools
- Tuition reimbursement
- Technology and tools needed to do your best work
- Motivosity employee recognition program
- Inclusive, supportive culture with meaningful connection