Customer Success Associate – Spanish, English Speaker

Instructure

. Manage a direct book of business covering Tier 3 medium-sized accounts across Central and Southern Europe, the Middle East, and Africa .

Posted 10/9/2026full-timeBudapest • HungaryJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving adoption of technology solutions, with a strong focus on customer satisfaction and revenue retention. Proficient in CRM systems and capable of developing effective workflows to enhance operational efficiency.

Highest-signal resume keywords

Fluency In Spanish And EnglishCustomer Relationship Management (CRM)Salesforce ProficiencyProject Management Tools FamiliarityInstructure Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementRevenue MaximizationDigital Campaign DevelopmentWorkflow CraftingData Integrity Maintenance

Soft Skills

Clear CommunicationAdaptabilityMultitaskingProblem-SolvingAbility To Work Under Pressure

Tools & Technologies

SalesforceGainsightInstructure ProductsProject Management Tools

Industry Keywords

Customer SuccessBusiness DriversStrategic EngagementMarket Share GrowthCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage a direct book of business covering Tier 3 medium-sized accounts across Central and Southern Europe, the Middle East, and Africa
Build and nurture relationships with key customer stakeholders
Understand customer business drivers and challenges
Offer tailored solutions through Instructure’s products and services
Drive adoption of Instructure solutions to improve business outcomes and customer satisfaction
Retain and maximize revenue opportunities through strategic customer engagement
Collaborate with Sales to drive customer growth and generate pipeline
Provide customer feedback to Product and Engineering teams to support platform improvements
Participate in cross-functional Customer Success projects
Partner with CSMs, Sales, and Renewals to grow market share
Prepare reports for strategic meetings and resolve complex escalations
Track regional trends and product developments
Propose proactive customer resources
Develop one-to-many digital campaigns, FAQs, and standardized response templates
Maintain CRM data integrity in Salesforce and Gainsight
Own EMEA playbook documentation and execute feedback-driven action plans

Requirements

What you’ll need

Fluency in Spanish and English, written and verbal, is required
Ability to work European hours
Passion for education and technology with proven technical aptitude
Clear, concise verbal and written communication skills, adaptable across organizational levels
Familiarity with CRM systems such as Salesforce
Familiarity with project management tools
Ability to craft workflows that enhance operational efficiency
Strong ability to prioritize tasks and multitask
Ability to perform effectively under pressure in a fast-paced, evolving environment
Familiarity with Instructure products, such as Canvas LMS, is a plus
All employees must pass a background check
Candidates may be required to verify legal name, current physical location, valid contact number, and residential address

Benefits

Comp & perks

Competitive compensation
Full-time employees participate in the ownership program
Flexible work culture with remote, hybrid, and in-office collaboration spaces varying by role, team, and location
Generous time off, including local holidays and the annual “Dim the Lights” period in late December
Comprehensive wellness programs and mental health support
Learning and development resources
Professional development tools
Tuition reimbursement
Technology and tools needed to do your best work
Motivosity employee recognition program
Inclusive, supportive culture focused on meaningful connection