Customer Success Manager, Dutch, English

Instructure

. Build and nurture trusted relationships with senior educational stakeholders .

Posted 10/9/2026full-timeRemote • United Kingdom, HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and SaaS account management within the Educational Technology sector, with a strong focus on building relationships, driving product adoption, and advocating for customer needs. Proficient in managing tasks effectively in a fast-paced environment while maintaining excellent communication with senior stakeholders.

Highest-signal resume keywords

Customer Success ManagementSaaS Account ManagementFluency in English and DutchEducational Technology ExperienceCRM and Project Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementSaaS Account ManagementTechnical AptitudeProject ManagementProduct Adoption Strategies

Soft Skills

Excellent Communication SkillsEmpathetic InfluenceResults-Driven MindsetTask PrioritizationRelationship Building

Tools & Technologies

CRM ToolsProject Management Tools

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Educational TechnologyStakeholder ManagementCustomer FeedbackCross-Functional CollaborationRevenue Retention

About the role

Key responsibilities & impact

Build and nurture trusted relationships with senior educational stakeholders
Align with customers on desired outcomes and business drivers
Identify challenges and recommend tailored Instructure solutions
Drive product adoption and maximize revenue retention
Collaborate with sales to support pipeline generation and customer growth
Gather customer feedback and advocate for platform enhancements with product and engineering teams
Manage tasks dynamically and prioritize effectively under pressure
Participate in cross-functional customer experience initiatives
Partner with high-value education accounts across BeNeLux and Central Europe
Nurture key stakeholder alignments and propose tailored product solutions

Requirements

What you’ll need

Fluency in both English and Dutch languages
Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology
Background or strong affinity within the education sector
Enthusiasm for education and technology
Strong technical aptitude
Familiarity with CRM and project management tools
Excellent verbal and written communication skills
Ability to adapt tone and influence senior stakeholders empathetically
Results-driven mindset
Strong capacity to prioritize tasks in a fast-paced environment
A Bachelor’s degree
All employees must pass a background check
Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address

Benefits

Comp & perks

Competitive compensation
Full-time employee ownership program
Flexible work culture
Generous time off, including local holidays and annual “Dim the Lights” period
Comprehensive wellness programs and mental health support
Learning and development resources
Professional development tools
Tuition reimbursement
Technology and tools needed to do your best work
Motivosity employee recognition program
Inclusive, supportive culture