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L1 Support Engineer – Portuguese, Part-time
Instructure. Provide technical assistance to end-users of Canvas LMS, learning management system administrators, and corporate users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities for Canvas LMS, including troubleshooting, issue resolution, and effective communication with end-users. Proficient in maintaining documentation and managing support tickets in a fast-paced environment.
Highest-signal resume keywords
Technical SupportTroubleshooting SkillsCanvas LMSFluency In PortugueseAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssistanceIssue ResolutionTicketing System ManagementBug ReplicationProcess Documentation
Soft Skills
Strong Communication SkillsCritical ThinkingProblem-Solving SkillsProfessional Client HandlingAdaptability
Tools & Technologies
Web-Based ToolsLive Chat SupportEmail Support
Industry Keywords
Learning Management SystemEnd-User SupportAgile EnvironmentSelf-Directed Work
About the role
Key responsibilities & impact- Provide technical assistance to end-users of Canvas LMS, learning management system administrators, and corporate users
- Provide troubleshooting and technical support via phone, web-based tools, email, and live chat
- Work tickets from administrators, faculty, staff, and student end-users
- Validate and clarify reported issues
- Answer how-to questions
- Resolve end-user issues through the Canvas user interface
- Replicate, troubleshoot, and describe simple bugs
- Maintain complete records of actions in the ticketing system
- Escalate unresolved L1 tickets to the L2 Support team
- Provide timely updates to users
- Create Support process documentation when assigned
- Perform other duties as assigned by the supervisor
Requirements
What you’ll need- Ability to read, write and speak fluently in Portuguese
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Ability to excel in a fast-paced, agile environment
- Critical thinking and strong problem-solving skills
- Ability to think quickly and communicate positively
- Ability to work proactively and embrace change
- Ability to handle clients professionally
- Strong written and verbal communication skills
- Sense of humor
- Must pass a background check
- Must complete identity verification and provide legal name, current physical location, valid contact number, and residential address as required
Benefits
Comp & perks- Competitive compensation
- Ownership program for full-time employees
- Flexible work culture
- Generous time off, including local holidays and annual “Dim the Lights” period
- Comprehensive wellness programs and mental health support
- Learning and development resources
- Professional development tools
- Tuition reimbursement
- Technology and tools needed to do your best work
- Motivosity employee recognition program
- Inclusive, supportive culture