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L1 Support Engineer – Spanish Bilingual
Instructure. Provide technical assistance to end-users of Canvas LMS .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities for Canvas LMS, including troubleshooting, issue resolution, and effective communication in both English and Spanish. Proficient in maintaining clear documentation and managing support tickets in a fast-paced environment.
Highest-signal resume keywords
Canvas LMS SupportTechnical TroubleshootingBilingual CommunicationTicketing System ManagementCustomer Liaison
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingAnalytical SkillsIssue ResolutionDocumentation Creation
Soft Skills
Critical ThinkingProblem-SolvingPositive CommunicationProfessional Client HandlingAdaptability
Tools & Technologies
Web-Based Ticketing SystemWeb-Based Support ToolsLive Chat Support
Industry Keywords
Learning Management SystemEnd-User SupportAgile EnvironmentCustomer SupportEscalation Management
About the role
Key responsibilities & impact- Provide technical assistance to end-users of Canvas LMS
- Support learning management system administrators, corporate users, faculty, staff, and students
- Provide troubleshooting and technical support via phone, web-based tools, email, and live chat
- Work tickets through the web-based ticketing system
- Validate and clarify reported issues
- Answer how-to questions
- Resolve end-user issues through the Canvas user interface
- Replicate, troubleshoot, and describe simple bugs
- Maintain thorough, clear, and complete ticket records
- Escalate unresolved L1 tickets to the L2 Support team
- Act as a liaison between customers and Tier 2 Support during escalations
- Assist clients from issue initiation through resolution or escalation
- Create documentation of Support processes when assigned
- Perform other duties as assigned by the supervisor
Requirements
What you’ll need- Ability to read, write and speak fluently in English and Spanish
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Ability to excel in a fast-paced, agile environment
- Critical thinking and strong problem-solving skills
- Ability to think quickly and communicate positively
- Ability to work proactively and embrace change
- Ability to handle clients professionally
- Strong written and verbal communication skills
- Sense of humor
- All employees must pass a background check
- Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address
Benefits
Comp & perks- Competitive compensation
- Full-time employee ownership program
- Flexible work culture
- Generous time off, including local holidays and annual “Dim the Lights” period
- Comprehensive wellness programs and mental health support
- Learning and development resources
- Professional development tools
- Tuition reimbursement
- Technology and tools provided
- Motivosity employee recognition program
- Inclusive, supportive culture