Manager, HR Shared Services

Instructure

. Manage and coach a team of HR specialists, including performance, development, and daily workload .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR operations, team leadership, and case management, with a strong focus on process improvement and data-driven insights. Proficient in managing complex employee cases and ensuring compliance across global HR functions.

Highest-signal resume keywords

HR Operations ManagementTeam LeadershipCase ManagementWorkday HRIS ExperienceData Reporting and Dashboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ExperienceCase ManagementPerformance ManagementProcess ImprovementAutomationGlobal ComplianceBackground ChecksEscalation ManagementData AnalysisReporting

Soft Skills

CoachingSound JudgmentCollaborationProblem-SolvingCommunication

Tools & Technologies

JiraConfluenceWorkday

Industry Keywords

Shared ServicesPeople SupportHR Centers of ExcellenceMulti-Region HR Support

About the role

Key responsibilities & impact

Manage and coach a team of HR specialists, including performance, development, and daily workload
Own escalations and complex employee cases from intake through resolution
Maintain high quality and consistency in case handling
Own AskHR reporting and dashboards
Turn ticket and case data into actionable insights for HR leadership
Monitor knowledge base quality and close self-service gaps
Drive process improvement and automation of routine volume
Own immigration, global compliance, background checks, and reporting processes
Partner cross-functionally with Payroll, IT, and other HR centers of excellence

Requirements

What you’ll need

Three to five years of HR experience, ideally in a shared services, HR operations, or people support environment
One to two years leading a team
Comfort with case management and ticketing tools, including Jira and Confluence
Dashboard or reporting experience is a strong plus
Sound judgment on sensitive or ambiguous cases
Ability to determine when a case needs further escalation
Experience with Workday or a similar HRIS
Exposure to global or multi-region HR support
Must pass a background check as part of the hiring process
Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address

Benefits

Comp & perks

Competitive compensation
Ownership program for all full-time employees
Flexible work culture
Generous time off, including local holidays and annual “Dim the Lights” period
Comprehensive wellness programs and mental health support
Learning and development resources
Professional development tools and tuition reimbursement
Technology and tools needed to do your best work
Motivosity employee recognition program
Inclusive, supportive culture