Renewal Manager – K-12

Instructure

. Directly manage, coach, and develop a team of Renewal Representatives .

Posted 10/9/2026full-timeRemote • United StatesSeniorLead💰 $110,000 - $137,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, customer retention strategies, and negotiation skills, with a strong focus on driving revenue growth and operational effectiveness. Proficient in managing high-value accounts and utilizing project management methodologies to enhance team productivity.

Highest-signal resume keywords

Team LeadershipCustomer RetentionAdvanced Negotiation SkillsSalesforce ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewals ManagementAccount ManagementCustomer SuccessStrategic PlanningProcess ImprovementAnalytical Skills

Soft Skills

Coaching AbilitiesCommunication SkillsInterpersonal Skills

Tools & Technologies

SalesforceGainsightClariAsanaJira

Industry Keywords

High-Value AccountsRevenue GrowthTeam EngagementOperational EffectivenessQuarterly Business Reviews

About the role

Key responsibilities & impact

Directly manage, coach, and develop a team of Renewal Representatives
Provide regular feedback, performance evaluations, and career development planning
Drive team engagement and foster a collaborative, high-performance culture
Develop and deliver training in negotiation, customer retention, and upsell/cross-sell strategies
Lead recruitment, onboarding, and professional growth of team members
Oversee portfolio performance and identify growth opportunities
Serve as final escalation point for complex or high-value renewals
Negotiate directly with customers when necessary
Collaborate with Sales, Customer Success, and Finance teams
Develop and refine renewal process, data integrity, and operational effectiveness strategies
Monitor and analyze renewal KPIs and deliver recommendations to leadership
Lead team participation in Quarterly Business Reviews and present performance data to senior stakeholders
Manage cross-functional initiatives focused on retention, workflow improvements, and team effectiveness
Apply project management methodologies to scope, track, and deliver projects
Optimize team workflows for productivity and scalability

Requirements

What you’ll need

Minimum 7 years of experience in renewals, account management, or customer success
At least 3 years in a leadership role
Experience successfully managing teams and driving customer retention and revenue growth
Leadership and coaching abilities with a record of building and developing high-performing teams
Advanced negotiation skills
Experience managing high-value, multi-product, and complex customer accounts
Strategic planning and process improvement experience
Proficiency in Salesforce
Proficiency in Gainsight and Clari
Proficiency in project management software such as Asana or Jira
Strong analytical skills
Excellent communication and interpersonal skills
Must pass a background check
Candidates may be required to verify legal name, current physical location, contact number, and residential address

Benefits

Comp & perks

Competitive compensation
Full-time employee ownership program
Flexible work culture
Generous time off, including local holidays and annual “Dim the Lights” period
Comprehensive wellness programs and mental health support
Learning and development resources
Professional development tools
Tuition reimbursement
Technology and tools needed to do your best work
Motivosity employee recognition program
Inclusive, supportive culture