Senior Manager, Center of Excellence

Instructure

. Run the day-to-day work of a new Center of Excellence team responsible for contract, subscription, and renewal data accuracy in Salesforce .

Posted 10/30/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Revenue Operations and contract governance within B2B SaaS, with a strong focus on Salesforce data accuracy, team leadership, and process optimization. Proficient in developing operating models, enforcing policies, and facilitating cross-functional collaboration to enhance operational efficiency.

Highest-signal resume keywords

Salesforce ExperienceRevenue Operations ManagementPeople ManagementSaaS Subscription ModelsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CPQData GovernanceContract ManagementQuote-To-Cash ImplementationPolicy EnforcementWorkflow DefinitionAnalytical SkillsUser Acceptance TestingProcess AutomationSOP Development

Soft Skills

Clear CommunicationCoachingRelationship ManagementTeam LeadershipFeedback Provision

Tools & Technologies

SalesforceSalesforce Revenue CloudValidation RulesReportsDashboards

Industry Keywords

B2B SaaSEdTechRevenue AccountingBillingBookings

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Run the day-to-day work of a new Center of Excellence team responsible for contract, subscription, and renewal data accuracy in Salesforce
Design the team's operating model, including roles, ownership, intake, workflows, and work division
Define handoffs and working agreements with Revenue Operations, Deal Desk, Enterprise Systems, Global Shared Services, Legal, Finance, and Accounting
Establish field request channels, escalation paths, and response expectations
Review new Salesforce quotes and contracts for data quality
Lead audits of active contracts, including consolidation, linkage correction, and renewal-value validation
Prioritize and manage remediation backlogs
Own SLAs, track weekly performance, and resolve bottlenecks
Create and maintain playbooks, SOPs, and checklists
Convert quote-to-cash policies into enforceable field rules and address non-compliant deals
Identify root causes and propose preventative fixes such as validation rules, required fields, approvals, and training
Partner with Revenue Operations on field enablement and report monthly on compliance and remediation
Support migration from Salesforce CPQ to Agentforce Revenue Management / Revenue Cloud
Define business logic and requirements, create test scenarios, participate in user acceptance testing, and support data migration readiness
Update SOPs, train the team, support field adoption, and triage post-launch issues
Manage contract specialists and analysts, assign daily work, conduct one-on-ones, provide feedback, coach employees, and support career growth
Help hire, onboard, and train new team members
Serve as day-to-day contact for Sales and Renewals leaders on contract data and governance
Work with Enterprise Systems on Salesforce improvements, validation rules, and automation
Collaborate with Deal Desk and Revenue Operations on policy and approval standards
Escalate systemic issues and policy gaps to the Director

Requirements

What you’ll need

6+ years of experience in Revenue Operations, Sales Operations, Deal Desk, Order Management, or Data Governance within B2B SaaS
3+ years of people management experience, including directing daily work, coaching, and supporting career development
Hands-on experience with Salesforce, including CPQ, opportunities, quotes, contracts, and subscription data
Strong understanding of SaaS subscription models, multi-product bundling, contract structure, co-terming, amendments, renewals, and usage-based contracts
Experience building or running a team, process, or function from the ground up, including defining roles and workflows
Track record of enforcing policy with field teams while maintaining strong working relationships
Experience participating in a CPQ or quote-to-cash system implementation, including requirements and user acceptance testing
Strong analytical and problem-solving skills
Clear written and verbal communication, and comfort holding firm on standards with sales leaders
Bachelor's degree in Business, Finance, Operations, Computer Science, or related field, or equivalent professional experience
Preferred: Experience with Salesforce Revenue Cloud / Revenue Lifecycle Management or a migration from CPQ to Revenue Cloud
Preferred: Experience in the EdTech or education software industry
Preferred: Background in billing, revenue accounting, or bookings
Preferred: Experience building SOPs, playbooks, and training for operations teams
Preferred: Hands-on experience with Salesforce reports, dashboards, and validation rules
Preferred: Familiarity with process automation tools

Benefits

Comp & perks

Competitive compensation
Full-time employees participate in the ownership program
Flexible work culture
Generous time off, including local holidays and the annual “Dim the Lights” period in late December
Comprehensive wellness programs and mental health support
Learning and development resources
Professional development tools
Tuition reimbursement
Technology and tools needed to do your best work
Motivosity employee recognition program
Inclusive, supportive culture with meaningful connection