Senior Renewal Representative

Instructure

. Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, ensuring timely and accurate renewals .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $74,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing renewal accounts and developing tailored strategies to enhance customer retention and drive operational efficiency. Proficient in utilizing CRM systems and analyzing data to inform decision-making and improve processes.

Highest-signal resume keywords

Customer Success ManagementRenewal Strategy DevelopmentStrong Negotiation SkillsCRM Proficiency (Salesforce, Gainsight, Clari)Analytical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRenewal ManagementData AnalysisProcess ImprovementForecasting

Soft Skills

CollaborationCustomer Relationship Management

Tools & Technologies

CRM SystemsQuoting Tools

Industry Keywords

Customer RetentionContract NegotiationPerformance MetricsOperational Efficiency

About the role

Key responsibilities & impact

Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, ensuring timely and accurate renewals
Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities
Collaborate with Customer Success Managers and Sales Representatives on account strategies and customer health
Create, deliver, and manage complex renewal quotes aligned with customer needs and usage data
Conduct accurate renewal forecasting and provide management with updates on progress and risks
Lead renewal negotiations, including customer objections, pricing discussions, and contract adjustments
Serve as a subject matter expert on quoting tools and CRM best practices
Drive data integrity and operational efficiency
Collaborate with Product and Marketing teams to communicate product updates and enhancements affecting renewals
Track and report key renewal performance metrics to identify trends and inform process improvements

Requirements

What you’ll need

Minimum of 3 years of experience in customer success, account management, or renewal management roles
Proven ability to manage and grow customer relationships, with experience handling high-value accounts
Strong negotiation skills
Analytical thinking skills, including analyzing usage data, identifying trends, and applying insights to renewal strategies
Demonstrated ability in process improvement
Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari
Ability to travel a few times throughout the year
Bachelor's degree preferred
All employees must pass a background check
Candidates may be asked to verify their legal name, current physical location, valid contact number, and residential address

Benefits

Comp & perks

Competitive compensation
Ownership program for all full-time employees
Flexible work culture
Generous time off, including local holidays and annual “Dim the Lights” period
Comprehensive wellness programs and mental health support
Learning and development resources
Professional development tools
Tuition reimbursement
Technology and tools needed to do your best work
Motivosity employee recognition program
Inclusive, supportive culture