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Intake Advocate
Insurance Claim HQ. Serve as the first point of contact for VIP referral-source clients.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client interaction skills with a focus on empathy and professionalism, while providing sound judgment and support to the intake team. Holds a J.D. from an accredited law school and possesses fluency in Spanish, enhancing communication with diverse clients.
Highest-signal resume keywords
J.D. DegreeClient InteractionIntake Call ManagementFluency In SpanishEthical Judgment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal KnowledgeIntake ProcessDigital Agreement Management
Soft Skills
Excellent Phone PresencePeople SkillsEmpathyProfessionalism
Industry Keywords
VIP Referral-Source ClientsOn-Call RotationCase Management
About the role
Key responsibilities & impact- Serve as the first point of contact for VIP referral-source clients.
- Conduct brief intake calls, introduce the firm, explain services and next steps, and answer questions.
- Confirm clients have personally spoken with the firm before countersigning digital agreements.
- Provide attorney judgment and support to the firm's intake team.
- Hand new matters off to intake, case management, and the handling attorney.
- Provide warm, empathetic, and professional client interactions.
Requirements
What you’ll need- A J.D. from any accredited law school in any U.S. state.
- Excellent phone presence and people skills.
- Comfort working at pace, taking intake calls as they come in through the day, with natural peaks in the afternoon and early evening.
- Sound judgment, strong ethical instincts, and the honesty to say when you don't know an answer and go find it.
- Fluency in Spanish is a significant plus.
- Willingness to take your turn in a shared on-call rotation that includes evenings and rotational weekends.
- Newly licensed attorneys or recent graduates who have not yet passed the bar exam are welcome.
Benefits
Comp & perks- Health insurance
- Parental leave
- Professional development assistance
- Employee appreciation programs
- A caring leadership with proven trial experience
- Ongoing opportunities to become a thought leader in the industry
- Monthly swag program
- Super high referral bonuses
- No requirement to generate business ever. The clients come to you.
- Way more tech forward than most firms. If you can dream it up, we can hire someone to make it happen.