Account Manager – Commercial Insurance, Construction/Contractors

Insurance Office of America

. Manage and retain client relationships across an assigned commercial insurance book of business focused on construction and contractors .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $60,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of commercial insurance products and brokerage operations, with a strong focus on client relationship management, policy servicing, and strategic consulting. Capable of leading teams, mentoring staff, and managing complex client portfolios effectively.

Highest-signal resume keywords

Commercial Insurance ExperienceClient Relationship ManagementPolicy ServicingInsurance Brokerage OperationsCIC Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ChangesCoverage AnalysisRenewal SubmissionsClaims SupportAccount ManagementBilling RequestsUnderwriting Information GatheringRisk ManagementNegotiationStrategic Reviews

Soft Skills

Customer ServiceCommunicationLeadershipProblem-SolvingMentoring

Tools & Technologies

Agency Management SystemsCarrier/Vendor PlatformsSuspense Systems

Certifications & Qualifications

Active P&C Insurance LicenseCIC Certification

Industry Keywords

Construction InsuranceContractors InsuranceAccount RetentionPolicy ExpirationsClient Portfolios

About the role

Key responsibilities & impact

Manage and retain client relationships across an assigned commercial insurance book of business focused on construction and contractors
Respond to client service requests and inquiries
Process policy changes, endorsements, billing requests, and claims support
Conduct coverage analysis and answer policy-related questions
Manage policy expirations and renewal timelines
Gather underwriting information and prepare renewal submissions
Support renewal marketing, proposal development, and account retention initiatives
Maintain agency management systems and carrier/vendor platforms
Ensure account documentation is accurate and complete
Monitor activity and suspense systems for timely task completion
Assist with accounts receivable monitoring and collection efforts
Resolve billing and payment issues
Maintain technical insurance knowledge and participate in continuous improvement initiatives
For Senior Account Manager responsibilities: provide technical leadership, guide complex service matters, direct workflows, monitor workloads, and mentor team members
For Senior Account Executive responsibilities: manage executive-level relationships, conduct strategic reviews, advise on risk management, support business development, negotiate coverage and pricing, oversee policy servicing, and direct account teams

Requirements

What you’ll need

5 to 10+ years of commercial insurance experience for current and future opportunities, depending on career level
Account Manager: 3+ years of account management experience or 5+ years of insurance industry experience
Senior Account Manager: 5+ years of account management experience or 7+ years of insurance industry experience
Senior Account Executive: 8+ years of insurance industry experience or 10+ years of client relationship, sales, or marketing experience
Active P&C/insurance license
Strong knowledge of insurance products and brokerage operations
Advanced knowledge of insurance brokerage operations for Senior Account Manager
CIC or equivalent professional designation required for Senior Account Executive; preferred for Account Manager and Senior Account Manager
High School Diploma or equivalent
Excellent customer service, communication, organizational, analytical, leadership, mentoring, problem-solving, strategic consulting, negotiation, relationship management, delegation, and customer advocacy skills, as applicable
Demonstrated success managing complex client portfolios for Senior Account Executive
Dedicated, distraction-free workspace for remote work
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity
Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment