Branch Operations Manager – Commercial Lines

Insurance Office of America

. Lead all IOA insurance operations management activities within the assigned branch .

Posted 11/12/2026full-timeUnited StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance operations, including P&L management, team performance, and compliance with HR processes. Proven ability to develop future leaders and enhance operational efficiency while fostering a positive organizational culture.

Highest-signal resume keywords

Commercial Insurance Industry ExperienceP&C LicensingCISR or CIC DesignationPeople Management SkillsMS Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

P&L ManagementOperations ManagementBudget ManagementPerformance MonitoringCompliance ManagementStrategic PlanningTactical PlanningSuccession PlanningCore Work Processes DevelopmentData Analysis

Soft Skills

Outstanding Communication SkillsPeople Management SkillsNegotiation SkillsPersonnel DevelopmentEngagement Promotion

Tools & Technologies

MS OfficeOutlookWordExcel

Certifications & Qualifications

P&C LicensingCISRCIC

Industry Keywords

Insurance OperationsBranch ManagementMerger/Acquisition PlanningOperational Issues ResolutionProductivity StandardsService StandardsFinancial GoalsEngagement ImprovementRemote Work ComplianceHybrid Work Model

About the role

Key responsibilities & impact

Lead all IOA insurance operations management activities within the assigned branch
Manage operations team performance and daily branch workflow
Implement strategic and tactical plans
Manage branch P&L, costs, financial goals, and annual budget
Communicate branch leadership vision and mission
Build and manage a qualified operations team
Participate in recruitment and evaluate merger/acquisition opportunities
Recommend staff actions, acquisition planning, and succession planning
Ensure compliance with HR processes and policies
Establish and monitor productivity, efficiency, quality, and service standards
Encourage personnel growth and development
Develop future branch operations leaders
Promote IOA culture and improve engagement
Monitor performance data, identify gaps, and implement corrective actions
Maintain communication with the Regional Director of Operations and sales leadership
Resolve operational issues with Branch 1099 sales personnel
Develop and enforce core work processes and company policies
Maintain technical competence and industry expertise
Serve as Account Manager for an assigned book of business
Participate in producer/agency acquisition and integration

Requirements

What you’ll need

5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge
2+ years of management / supervisor experience
All required active P&C licensing
CISR or CIC designation (preferred)
Outstanding communication, people management, and negotiation skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Dedicated, distraction-free workspace for remote work
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity
Ability to travel to/from Charleston, SC and/or Columbia, SC offices

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment