Branch Operations Manager – Commercial Lines

Insurance Office of America

. Lead all IOA insurance operations management activities within the assigned branch .

Posted 11/11/2026full-timeBirmingham • Alabama • United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing insurance operations, with a focus on team performance, financial management, and compliance. Proven ability to develop future leaders and maintain industry expertise while managing client accounts effectively.

Highest-signal resume keywords

Insurance Operations ManagementAccount ManagementP&C LicenseTeam LeadershipFinancial Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Data MonitoringBudget ManagementStrategic PlanningCompliance DevelopmentOperational Efficiency

Soft Skills

Communication SkillsPeople ManagementNegotiation SkillsPersonnel DevelopmentProblem-Solving

Tools & Technologies

MS OfficeOutlookWordExcel

Certifications & Qualifications

Active LicensingP&C License

Industry Keywords

Insurance IndustryBranch OperationsMerger/Acquisition EvaluationHR ComplianceIOA Culture

About the role

Key responsibilities & impact

Lead all IOA insurance operations management activities within the assigned branch
Manage operations team performance and direct daily branch workflow
Implement strategic and tactical plans
Manage branch P&L, budgets, costs, and financial goals
Communicate branch vision and mission
Build and manage a qualified operations team
Participate in recruitment and evaluate merger/acquisition opportunities
Recommend personnel actions, including acquisition and succession planning
Ensure compliance with HR processes and policies
Establish and monitor productivity, efficiency, quality, and service standards
Encourage personnel growth and development
Develop future branch operations leaders and promote IOA culture
Monitor and interpret performance data and implement corrective actions
Communicate with the Regional Director of Operations and sales leadership
Resolve operational issues with Branch 1099 sales personnel
Spend 50% of time managing an assigned book of business as Account Manager
Develop and ensure compliance with core work processes and company policies
Maintain technical competence and industry expertise
Build positive relationships with IOA leadership and employees

Requirements

What you’ll need

5+ years of industry experience with deep, wide-ranging industry knowledge
2+ years of management experience
All required active licensing
P&C license required
Exceptional Account Management skills, spending 50% of time managing a book of business
Outstanding communication, people management, and negotiation skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment