Branch Operations Manager – Commercial Lines

Insurance Office of America

. Lead all IOA insurance operations management activities within the assigned branch .

Posted 11/12/2026full-timeUnited StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing insurance operations, with a focus on team performance, financial management, and compliance. Possesses extensive knowledge of the commercial insurance industry and excels in communication and people management.

Highest-signal resume keywords

Commercial Insurance Industry ExperienceManagement / Supervisor ExperienceP&C LicensingCISR or CIC DesignationProficiency in MS Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementFinancial ManagementPerformance MonitoringCompliance ManagementStrategic Planning

Soft Skills

Outstanding Communication SkillsPeople Management SkillsNegotiation Skills

Certifications & Qualifications

P&C LicensingCISRCIC

Industry Keywords

Insurance OperationsBranch ManagementProductivity StandardsProfessional DevelopmentAccount Management

About the role

Key responsibilities & impact

Lead all IOA insurance operations management activities within the assigned branch
Manage operations team performance and direct daily branch workflow
Implement strategic and tactical plans
Manage branch P&L, costs, financial goals, and annual budget
Communicate branch vision and mission
Build, manage, recruit, and onboard the operations team
Recommend staff actions and support acquisition and succession planning
Ensure compliance with HR processes, policies, and core work processes
Establish and monitor productivity, efficiency, quality, and service standards
Encourage professional development and develop future branch operations leaders
Promote IOA culture and improve engagement
Monitor performance data, identify gaps, and implement corrective actions
Communicate with the Regional Director of Operations and sales leadership
Resolve operational issues with Branch 1099 sales personnel
Maintain technical competence and industry expertise
Personally serve as Account Manager for an assigned book of business
Participate in producer/agency acquisition and integration

Requirements

What you’ll need

5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge
2+ years of management / supervisor experience
All required active P&C licensing
CISR or CIC designation (preferred)
Outstanding communication, people management, and negotiation skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment