FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Branch Operations Manager – Commercial Lines
Insurance Office of America. Lead all insurance operations management activities within the assigned branch .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance operations management, including team leadership, financial oversight, and compliance with HR processes. Proven ability to implement strategic plans, manage performance metrics, and foster employee engagement within the commercial insurance industry.
Highest-signal resume keywords
Active P&C License5+ Years Commercial Insurance Experience2+ Years Management ExperienceCISR or CIC DesignationProficiency in MS Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Operations ManagementP&L ManagementFinancial Goal SettingPerformance Data AnalysisCompliance Management
Soft Skills
Outstanding Communication SkillsPeople Management SkillsNegotiation SkillsTeam BuildingEmployee Engagement
Tools & Technologies
MS OfficeOutlookWordExcel
Certifications & Qualifications
Active P&C LicenseCISRCIC
Industry Keywords
Commercial InsuranceBranch OperationsRecruitmentOnboardingAgency Acquisition
About the role
Key responsibilities & impact- Lead all insurance operations management activities within the assigned branch
- Manage operations team performance and direct daily branch workflow
- Implement strategic and tactical plans
- Manage branch P&L, costs, financial goals, and annual budget
- Set goals and communicate branch leadership vision and mission
- Build and manage a qualified operations team
- Participate in recruitment, onboarding, and producer/agency acquisition and integration
- Recommend staff actions, succession planning, and future branch operations leadership development
- Ensure compliance with HR processes, policies, and core work processes
- Establish and monitor productivity, efficiency, quality, and service standards
- Encourage professional development and promote IOA culture and employee engagement
- Monitor and interpret performance data, identify gaps, and implement corrective actions
- Maintain communication with the Regional Director of Operations and sales leadership
- Resolve operational issues with Branch 1099 sales personnel
- Personally serve as Account Manager for an assigned book of business
- Travel to/from Charleston, SC and/or Columbia, SC offices as required
Requirements
What you’ll need- Active P&C license
- 5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge
- 2+ years of management / supervisor experience
- All required active P&C licensing
- CISR or CIC designation (preferred)
- Outstanding communication, people management, and negotiation skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
- Open to candidates residing in South Carolina, North Carolina, or Georgia
Benefits
Comp & perks- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment