Branch Operations Manager – Commercial Lines

Insurance Office of America

. Lead all IOA insurance operations management activities within the assigned branch .

Posted 10/7/2026full-timeCharleston • South Carolina • United StatesMid-LevelSenior💰 $80,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in commercial insurance operations management, including team leadership, financial oversight, and strategic planning. Proficient in compliance, performance monitoring, and fostering professional development within the branch.

Highest-signal resume keywords

Commercial Insurance Industry ExperienceManagement ExperienceP&C LicensingCISR or CIC DesignationMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementBudget ManagementPerformance MonitoringQuality AssuranceCustomer Service ManagementStrategic PlanningTactical PlanningHuman Resource ManagementData InterpretationPolicy Implementation

Soft Skills

Communication SkillsPeople ManagementNegotiation SkillsLeadershipStaff Development

Certifications & Qualifications

P&C LicensingCISRCIC

Industry Keywords

Insurance OperationsBranch ManagementFinancial GoalsProductivity StandardsComplianceAcquisition IntegrationPerformance GapsStaff RecruitmentOperational IssuesIOA Culture

About the role

Key responsibilities & impact

Lead all IOA insurance operations management activities within the assigned branch
Manage operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management
Participate in producer/agency acquisition and integration
Personally serve as Account Manager for an assigned book of business
Direct daily activities and workflow of the branch team
Drive annual strategic and tactical plans
Manage branch P&L, control costs, achieve financial goals, and manage the annual budget
Communicate leadership vision and mission for the branch
Build and manage a qualified operations team
Participate in recruitment and evaluate merger/acquisition opportunities
Recommend staff actions, including acquisition and succession planning
Ensure compliance with HR processes and policies
Establish and monitor productivity, efficiency, quality, and service standards
Encourage personnel growth and development
Develop future branch operations leaders and promote IOA culture
Identify performance gaps and implement corrective actions
Monitor and interpret performance data
Maintain communication with the Regional Director of Operations and sales leadership
Resolve operational issues with Branch 1099 sales personnel
Develop and ensure compliance with core work processes
Implement and enforce company policies
Maintain technical competence and industry expertise
Build relationships with IOA leadership and employees
Demonstrate integrity and leadership

Requirements

What you’ll need

5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge
2+ years of management / supervisor experience
All required active P&C licensing
CISR or CIC designation (preferred)
Outstanding communication, people management, and negotiation skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Hybrid: 1-2 days in office
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity
Dedicated, distraction-free workspace for remote work

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment