Branch Operations Supervisor – Commercial Insurance

Insurance Office of America

. Provide direct leadership and day-to-day oversight of Account Management staff within the branch .

Posted 10/27/2026full-timeLongwood • Florida • United StatesSeniorLead💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in Account Management, ensuring compliance with processes while fostering team development and operational efficiency. Proficient in managing client relationships and delivering exceptional service, with a strong foundation in insurance brokerage and client needs.

Highest-signal resume keywords

10+ Years Industry ExperienceActive LicensingInsurance Brokerage KnowledgeStrong Analytical SkillsExceptional Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy AdministrationClaims SupportPerformance Data MonitoringProcess ImplementationClient Relationship ManagementWorkload BalancingService Standards MonitoringCoaching and GuidanceTraining and DevelopmentDocumentation Accuracy

Soft Skills

LeadershipCommunicationProblem-SolvingMultitaskingOrganizational Skills

Tools & Technologies

MS OfficeAgency SystemsCarrier Systems

Certifications & Qualifications

Professional DesignationsActive Insurance License

Industry Keywords

Client ServiceOperational EfficiencyService ExcellenceBranch OperationsHR ComplianceTeam EngagementRenewalsSalesMarketingFlorida Insurance Experience

About the role

Key responsibilities & impact

Provide direct leadership and day-to-day oversight of Account Management staff within the branch
Guide team performance and ensure compliance with established processes and procedures
Maintain service excellence and support staff development
Strengthen operational efficiency
Serve as a senior-level resource for complex client service needs
Manage an assigned book of business
Monitor productivity, efficiency, quality, and service standards
Promote IOA culture and support team engagement
Support staff training and development
Develop future branch operations leaders
Lead Account Management staff and provide coaching and guidance
Ensure compliance with HR policies and processes
Participate in hiring, interviewing, and onboarding
Deliver evaluations and maintain transparent communication with leadership
Assign and balance workloads to ensure service continuity
Implement and enforce processes and best practices
Monitor and interpret performance data and take action as needed
Maintain accurate data across agency and carrier systems
Serve as a subject matter expert for coverage and service questions
Manage client relationships and support renewals and service needs
Oversee policy administration, placement, billing, claims support, and documentation accuracy
Lead or support the full renewal and new business process
Deliver excellent service and proactively anticipate client needs
Stay updated on company policies and procedures
Demonstrate integrity and leadership

Requirements

What you’ll need

10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Professional designations preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Florida residency or Florida insurance experience
Eastern or Central Time Zone availability
Dedicated, distraction-free workspace for remote work
May be required to work onsite in a hybrid capacity if residing within 50 miles of a branch location

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment