Operations Supervisor – Commercial Insurance

Insurance Office of America

. Provide direct leadership and day-to-day oversight of Account Management staff within the branch .

Posted 9/18/2026full-timeLongwood • Alabama • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in Account Management, ensuring compliance with processes while fostering team development and operational efficiency. Possesses extensive knowledge of insurance brokerage and client service needs, with a focus on delivering exceptional customer service and managing client relationships.

Highest-signal resume keywords

5+ Years Industry ExperienceActive LicensingInsurance Brokerage KnowledgeAnalytical Problem-Solving SkillsMS Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

LeadershipCommunicationMultitaskingOrganizational SkillsCustomer Service

Tools & Technologies

MS Office

Certifications & Qualifications

Active LicensingProfessional Designations Preferred

Industry Keywords

Account ManagementClient RelationshipsOperational EfficiencyPolicy AdministrationService Excellence

About the role

Key responsibilities & impact

Provide direct leadership and day-to-day oversight of Account Management staff within the branch
Guide team performance and ensure compliance with established processes and procedures
Maintain service excellence and support staff development
Strengthen operational efficiency
Serve as a senior-level resource for complex client service needs
Manage an assigned book of business
Monitor productivity, efficiency, quality, and service standards
Promote IOA culture and support team engagement
Support staff training and development
Develop future branch operations leaders
Lead Account Management staff and provide coaching and guidance
Ensure compliance with HR policies and processes
Participate in hiring, interviewing, and onboarding
Deliver evaluations and maintain transparent communication with leadership
Assign and balance workloads to ensure service continuity
Implement and enforce processes and best practices
Monitor and interpret performance data and take action as needed
Maintain accurate data across agency and carrier systems
Serve as a subject matter expert for coverage and service questions
Manage client relationships and support renewals and service needs
Oversee policy administration, placement, billing, claims support, and documentation accuracy
Lead or support the full renewal and new business process
Deliver excellent service and proactively anticipate client needs
Stay updated on company policies and procedures
Demonstrate integrity and leadership

Requirements

What you’ll need

5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Professional designations preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment