Regional Director of Operations – Commercial Lines

Insurance Office of America

. Lead all IOA insurance operations management activities within the assigned sub-Region/Region .

Posted 10/27/2026full-timeAtlanta • United StatesLead💰 $135,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in insurance operations management, including team leadership, budget management, and compliance with HR processes. Proven ability to drive performance improvements and develop future leaders while maintaining strong relationships with stakeholders.

Highest-signal resume keywords

Insurance Operations ManagementTeam LeadershipBudget ManagementPeople ManagementCompliance with HR Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

P&L ManagementStrategic PlanningGoal SettingQuality AssurancePerformance Data AnalysisCore Work Processes ImplementationFinancial Goal AchievementProductivity MonitoringStaff Professional DevelopmentPolicy Implementation

Soft Skills

Communication SkillsNegotiation SkillsIntegrityLeadershipPersonnel Development

Tools & Technologies

MS OfficeExcelWordOutlook

Certifications & Qualifications

Active Licensing

Industry Keywords

Insurance IndustryOperations ManagementHuman Resource ManagementCustomer Service ManagementEngagement ImprovementMerger/Acquisition EvaluationPerformance Gap IdentificationBranch OperationsRemote Work ComplianceIOA Culture

About the role

Key responsibilities & impact

Lead all IOA insurance operations management activities within the assigned sub-Region/Region
Manage operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management
Drive short- and mid-term plans to achieve goals
Manage sub-Region/Region P&L, control costs, and achieve financial goals
Understand and manage the annual budget
Communicate vision and mission aligned with IOA
Build and manage a qualified operations team
Participate in recruitment and evaluate merger/acquisition opportunities
Recommend staff actions, including acquisition and succession planning
Ensure compliance with HR processes and policies
Establish and monitor productivity, efficiency, quality, and service standards
Encourage personnel growth and development
Develop future Regional and branch leaders
Promote IOA culture and improve engagement
Identify performance gaps and implement corrective actions
Monitor and interpret performance data and take appropriate actions
Maintain frequent communication with the Regional President and Regional leadership team
Collaborate with Branch and Regional 1099 sales personnel to resolve operational issues
Travel to and meet with branch operations teams regularly
Develop, implement, and ensure compliance with core work processes
Lead implementation and enforcement of company work rules and policies
Maintain high technical competence and industry expertise
Continuously improve management and leadership skills
Develop and maintain positive relationships with IOA leadership, peers, co-workers, and employees
Demonstrate integrity and leadership aligned with IOA values

Requirements

What you’ll need

7+ years of industry experience with deep, wide-ranging industry knowledge
3+ years of management experience
All required active licensing
Outstanding people management, communication, and negotiation skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Dedicated, distraction-free workspace for remote work
Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity

Benefits

Comp & perks

Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment