Head of Business Operations

Insycle

. Lead people and execution across sales, marketing, customer success, and service .

Posted 10/8/2026full-timeRemote • New York • United StatesLead💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing cross-functional teams and driving operational improvements, with a focus on customer success and sales. Proficient in utilizing AI tools like ChatGPT and Claude to enhance business processes and customer engagement.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipAI Agent CreationB2B SaaS ExperienceOperational Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementHiring and RecruitingPerformance CoachingProject ImplementationWorkflow Development

Soft Skills

Effective CommunicationProblem SolvingCoaching and Feedback

Tools & Technologies

ChatGPTClaudeAI Tools

Industry Keywords

B2BSalesMarketingCustomer SuccessService

About the role

Key responsibilities & impact

Lead people and execution across sales, marketing, customer success, and service
Translate company priorities into practical plans
Develop people and establish effective ways of working
Own day-to-day business operations and team leadership
Make operating decisions, hire within agreed budgets, and lead implementation
Identify hiring priorities, define roles, and drive recruiting from sourcing through selection
Build onboarding plans for new employees
Set expectations, coach employees, provide feedback, and address performance gaps
Coordinate teams around a connected customer journey
Turn commercial priorities into campaigns, outreach, sales activities, and customer programs
Use acquisition, conversion, activation, adoption, and retention results to improve execution
Lead projects through implementation, adoption, and ongoing improvement
Resolve blockers, make tradeoffs, and raise risks early
Identify practical AI applications across customer success, sales, marketing, and operations
Create and use AI agents with ChatGPT, Claude, or similar tools
Check AI output quality and refine instructions based on real-world use

Requirements

What you’ll need

Meaningful experience in customer success, service, or sales, with cross-functional understanding across the customer lifecycle
Experience directly hiring, managing, and developing a small team in a hands-on environment, ideally in B2B SaaS or a similarly technical, customer-facing business
Track record of turning business priorities into completed initiatives and lasting operational improvements
Comfort learning a technical product and understanding customers’ workflows and business needs
Strong practical proficiency with ChatGPT, Claude, or similar business tools
Hands-on experience creating AI agents and repeatable workflows
Willingness to work hands-on while developing the people and processes that enable the business to grow
Candidates should be based in the Eastern or Central time zone

Benefits

Comp & perks

Performance-based bonus
Equity through stock options
Medical, dental, and vision insurance
401(k) with a 4% company contribution
Paid time off
Sick leave
Flexibility for unexpected needs
Paid holidays