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Medical Requests Supervisor
Integra Saude Digital. Manage team absences, schedules, and working hours.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in team management, individual development, and recruitment of medical professionals while ensuring compliance with regulatory standards and operational quality. Proficient in monitoring Service Level Agreements (SLAs) and delivering training based on quality audits.
Highest-signal resume keywords
Team ManagementRecruitment Of Medical ProfessionalsIndividual Development Plans (IDPs)Service Level Agreements (SLAs)Document Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Team ManagementRecruitmentIndividual DevelopmentQuality AuditsOperational QualityDocument ManagementLegal ValidationSpreadsheet ToolsMonitoring Customer Service QueuesCritical Case Management
Soft Skills
CommunicationFeedback DeliveryLiaison SkillsAccountabilityOrganizational Skills
Certifications & Qualifications
Bachelor’s Degree In Business AdministrationBachelor’s Degree In People Management
Industry Keywords
Medical ProfessionalsCNESRegulatory ComplianceService Level Agreements (SLAs)Ombudsman Matters
About the role
Key responsibilities & impact- Manage team absences, schedules, and working hours.
- Organize in-office days and monitor Individual Development Plans (IDPs).
- Conduct feedback sessions and support individual development.
- Identify staffing needs and recruit medical professionals.
- Monitor customer service queues in real time.
- Develop and standardize support materials and macros to improve quality.
- Manage critical cases and ombudsman matters.
- Deliver training and feedback based on quality audits.
- Monitor and manage Service Level Agreements (SLAs).
- Ensure efficient management of the team and medical network, including schedule organization, individual development, and appropriate recruitment.
- Serve as a liaison between internal teams and partners, handling sensitive requests with accuracy and accountability.
- Promote document and regulatory compliance by keeping information accurate, current, and reliable.
- Maintain operational quality and provide strategic support to the teams involved.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, People Management, or a related field.
- Experience managing teams and supporting individual development.
- Experience recruiting, selecting, and negotiating with medical professionals.
- Knowledge of document management, legal validation, and spreadsheet tools.
- Familiarity with CNES and medical working-hours registration processes.
- Seniority level: Senior.
Benefits
Comp & perks- Hybrid work model – 2 days in the office and 3 days remotely.
- Meal voucher: BRL 35.00 per in-office day.
- Mobility allowance: calculated according to the employee’s needs.
- Corporate health insurance, with dependent coverage and partial cost-sharing by the organization.
- Dental insurance, with dependent coverage fully paid by the organization.
- Life insurance.
- Funeral assistance.
- TotalPass, fully paid by the organization.
- Company telehealth platform (free of charge).
- Transportation voucher.
- Parking.
- Food allowance.
- Fuel allowance.