Senior Solutions Architect

Integral Ad Science

. Oversee all aspects of customer service as customers use Publica to power their CTV/OTT video businesses .

Posted 10/28/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and account management within the ad tech industry, with a strong focus on video ad serving technologies and data analysis. Proven ability to drive client engagement and revenue growth through effective communication and technical problem-solving.

Highest-signal resume keywords

Ad Tech ExperienceVideo Ad ServingObject-Oriented ProgrammingMySQLProgrammatic Advertising

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAutomation DevelopmentTechnical Problem-SolvingClient Implementation SupportQuery Tools

Soft Skills

Customer EngagementCommunicationCollaboration

Tools & Technologies

Amazon AthenaAd ServersSSP PlatformsDSP Platforms

Industry Keywords

OpenRTBSSAIHeader BiddingProgrammatic Advertising

Tech Stack

Tools & technologies

MySQL

About the role

Key responsibilities & impact

Oversee all aspects of customer service as customers use Publica to power their CTV/OTT video businesses
Engage regularly with customers and respond to a wide range of customer inquiries
Deep dive into data and run analyses
Become an expert in all Publica products
Funnel client feedback to product and engineering teams
Drive account growth and revenue through unique solutions
Pitch platform adoption and support pre-sales through post-sales implementation
Build automation and efficiency tools
Collaborate closely with highly technical teams
Manage and resolve customer issues across enterprise clients

Requirements

What you’ll need

10+ years of ad tech experience
Solid track record of delivering best-in-class customer service
Strong command of video ad serving, openRTB, SSAI, header bidding, programmatic advertising, and related technologies
Experience working with high-touch, highly technical enterprise clients
Experience supporting clients from pre-sales through post-sales and full-scale implementation
Exposure to ad servers, SSP platforms, DSP platforms, and other ad tech user interfaces
Proven experience with object-oriented programming, tool development, and automation
Ability to work with large datasets and query tools such as MySQL and Amazon Athena
Strong technical, analytical, and problem-solving abilities
Ability to explain complex technical concepts straightforwardly
History of driving projects forward and identifying areas for improvement

Benefits

Comp & perks

Hybrid work arrangement
Equal opportunity and inclusive workplace
Opportunity to work on Connected TV advertising technology and large-scale ad platforms