Technical Account Manager

Integral Ad Science

. Own the post-sales technical relationship for key clients .

Posted 10/16/2026full-timeUnited StatesMid-LevelSenior💰 $67,200 - $115,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sales technical relationships and optimizing client workflows in digital media and ad tech environments. Proficient in AI-driven solutions and capable of translating business challenges into effective technical strategies.

Highest-signal resume keywords

Technical Account ManagementAI/Automation ImplementationClient Communication SkillsSLA ManagementCollaboration Across Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementTechnical Support OperationsWorkflow AutomationTroubleshootingClient Health MonitoringContract ReviewFeature Roadmap AlignmentTraining DeliveryAd Tech SolutionsDigital Media Best Practices

Soft Skills

Analytical SkillsClient Relationship BuildingEffective CollaborationAdaptabilityStrategic Thinking

Tools & Technologies

AI ToolsSaaS PlatformsDigital Media SolutionsAd Tech PlatformsIntegration Support

Certifications & Qualifications

BA/BS Degree

Industry Keywords

Ad TechDigital MediaTechnical Client SuccessSocial PlatformsContractual SLAs

About the role

Key responsibilities & impact

Own the post-sales technical relationship for key clients
Help clients fully leverage IAS's solutions
Analyze customer workflows and identify opportunities for process improvement
Serve as a trusted advisor on best practices in digital media and ad tech environments
Serve as the main technical point of contact for key clients
Deliver guidance on adopting and optimizing IAS' product offerings
Monitor and manage partner-specific technical support operations
Manage product and integration support according to contractual SLAs and response/resolution metrics
Review and interpret client contracts to understand SLAs, obligations, and risk areas
Audit internal processes and recommend and implement AI-driven workflow automation
Monitor client health and key metrics, flag anomalies, and preempt issues
Deliver training sessions and supporting materials on AI-driven features and integrations
Gather and relay client feedback to Product and Engineering
Collaborate with Business Development, Solutions Engineering, Product, Engineering, and Operations
Support account growth, align on feature roadmaps, and resolve complex technical escalations
Build client relationships, deliver trainings, and conduct strategic technical reviews through occasional client travel

Requirements

What you’ll need

5+ years as a TAM, platform support, or technical client success role, preferably in ad tech or SaaS
Experience working directly at or with major social platforms (e.g., Meta, TikTok, YouTube) and managing ongoing technical operations
Strong understanding of AI/automation in digital media
Hands-on experience using or implementing AI tools
Excellent analytical, troubleshooting, and client communication skills
Proven track record of managing and meeting strict contractual client SLAs
Ability to translate business challenges into technical solutions
Effective collaboration across Product, Engineering, Sales, and BD
Comfort operating in a fluid, evolving role with undefined or shifting responsibilities
BA/BS required
Occasional travel to client sites may be required

Benefits

Comp & perks

Paid time off
Health insurance (medical, dental, vision)
PPO, HSA and FSA options
401k with employer matching contributions
Annual bonus and/or other incentive plans
Comprehensive benefits package