Customer Care Specialist

Integrated Home Care Services, Inc.

. Coordinate healthcare services and ensure timely delivery of approved services and items for patients .

Posted 10/6/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare coordination, ensuring compliance with HIPAA and CMS regulations while enhancing patient satisfaction through effective communication and problem-solving skills.

Highest-signal resume keywords

Healthcare CoordinationCustomer Service ExperienceRegulatory Compliance KnowledgeStrong Communication SkillsProficiency in Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare CoordinationReferral ManagementRegulatory ComplianceProblem-SolvingConflict ResolutionAttention to DetailMultitasking

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational Skills

Tools & Technologies

Microsoft Office SuiteWordExcel

Industry Keywords

HIPAACMSHealthcare AdministrationDME ProvidersHome Health AgenciesHealth Plans

About the role

Key responsibilities & impact

Coordinate healthcare services and ensure timely delivery of approved services and items for patients
Interact daily with patients, healthcare providers, home health agencies, DME providers, and health plans
Serve as a key liaison to facilitate smooth transitions of care
Maintain compliance with regulatory requirements
Enhance service delivery and patient satisfaction
Apply communication, problem-solving, and organizational skills in a fast-paced environment

Requirements

What you’ll need

Associate's degree OR equivalent experience
High school diploma or equivalent required
Associate or bachelor’s degree in healthcare administration or a related field preferred
1–3 years of experience in customer service, healthcare coordination, or referral management
Experience working with health plans, home health agencies, or DME providers is a plus
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Ability to multitask in a fast-paced environment while maintaining attention to detail
Proficiency in Microsoft Office Suite products, including Word and Excel
Knowledge of HIPAA, CMS, and healthcare regulatory requirements

Benefits

Comp & perks

Medical, Vision, Dental, Short- and Long-term insurance
6+ Days of Holidays Pay
13 days of PTO
Employer paid life insurance
401K with employer contribution
Wellness program with reward incentives
Employee recognition and reward programs
Comprehensive paid training program