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Engagement Care Coordinator
Integrated Services of Appalachian Ohio. Assist with immediate care coordination needs of youth hospitalized due to behavioral health conditions and enrolled in the OhioRISE program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care coordination for children and families, particularly in behavioral health and developmental disabilities, while effectively engaging with community resources and maintaining cultural humility. Proficient in developing crisis safety plans and facilitating family-based services to ensure positive outcomes.
Highest-signal resume keywords
Care CoordinationHi-Fidelity WraparoundFamily Systems ExperienceCultural HumilityCommunity Resource Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis Safety PlanningCase ManagementChild and Family CounselingBehavioral Health SupportDocumentation MaintenanceAssessment DevelopmentEngagement StrategiesMulti-Need Individual SupportService ReferralProgram Evaluation
Soft Skills
Organizational SkillsEffective CommunicationRelationship BuildingCultural AwarenessPrioritization
Tools & Technologies
Internet-Based Office EnvironmentVideo Conferencing ToolsAutomated Office Systems
Certifications & Qualifications
Hi-Fidelity Wraparound CertificationMotivational Interviewing (MI) TrainingCultural Humility Training
Industry Keywords
Behavioral HealthChild WelfareDevelopmental DisabilitiesJuvenile JusticeSerious Emotional Disturbance (SED)Trauma-Informed CareChild ProtectionCommunity Service SystemsCross-Systems Care CoordinationFamily Engagement
About the role
Key responsibilities & impact- Assist with immediate care coordination needs of youth hospitalized due to behavioral health conditions and enrolled in the OhioRISE program
- Support families through the hospital discharge process
- Educate families and community partners about the OhioRISE program
- Make referrals for follow-up care and services
- Attend in-person and virtual meetings to complete engagement milestones
- Develop crisis safety plans, assessments, and care plans
- Schedule and facilitate Child and Family team meetings until warm handoff to the youth’s ongoing care coordinator
- Identify care coordination needs and services with families
- Define cultural factors influencing strengths, functioning, and family interaction styles
- Identify strengths of children, youth, and families to support engagement and healthy outcomes
- Coordinate family-based services in homes, schools, and communities
- Ensure care-plan services are appropriate, least restrictive, and meet safety and treatment needs
- Build positive relationships with children, youth, families, and child and family teams
- Develop partnerships with community resources
- Maintain documentation and participate in program evaluation
- Attend team and program planning meetings and cross-systems training
- Maintain knowledge of community resources
- Perform other duties as assigned
Requirements
What you’ll need- Experience providing services and/or support to children and families connected to behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral healthcare field: three years with a high school diploma or equivalent; or two years with an associate degree or bachelor's degree; or one year with a master's degree or higher
- Knowledge and experience in Hi-Fidelity Wraparound preferred; certification provided at time of employment
- Two years of experience in a coordinated supportive services or care coordination role preferred
- Experience working with people with autism spectrum disorders and developmental disabilities preferred
- Experience in family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development
- Cultural humility or responsiveness, with training and experience to manage complex cases
- Qualifications and experience working with children and families experiencing serious emotional disturbance (SED), trauma, co-occurring behavioral health disorders, and engagement with child-serving systems
- Excellent organizational skills and ability to prioritize multiple tasks
- High degree of cultural awareness
- Experience with multi-need individuals and families
- Broad knowledge of community service systems
- Willingness to participate in and lead cross-systems care coordination
- Effective verbal and written communication
- Ability to operate in an Internet-based, automated office environment
- Valid driver's license required
- Ability to conduct and receive video calls and/or meetings in an automated office environment
- Ability to maintain a minimum 100 Mbps high-speed internet connection
- Ongoing training requirements including High Fidelity Wraparound, MI, and Cultural Humility
Benefits
Comp & perks- $3,000 hiring bonus
- Generous paid time off
- Medical
- Dental
- Vision
- Short-term Disability
- Long-term Disability
- 401K with Employer Match
- Employee Assistance Program (EAP) providing support and resources for employees and families