Client Service Manager

Integrators services a.s.

. Ensure that value is achieved as anticipated from outsourced relationships .

Posted 10/27/2026contractPrague • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing outsourced relationships, ensuring compliance with service agreements, and maintaining accurate client data in SAP systems. Proficient in facilitating effective communication and collaboration in a diverse international environment.

Highest-signal resume keywords

Fluent EnglishFluent CzechSAP Systems ExperienceStrong Organizational SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceService Level AgreementsService Delivery ManagementCustomer Documentation ManagementSignature Verification Services

Soft Skills

Solution-Oriented SkillsAbility To Work IndependentlyTeam CollaborationAdaptabilityMulti-Tasking Ability

Tools & Technologies

SAP

Industry Keywords

Capital MarketsClient Data ManagementOutsourced RelationshipsService Consumption PlanningCustomer Satisfaction Monitoring

About the role

Key responsibilities & impact

Ensure that value is achieved as anticipated from outsourced relationships
Ensure overall compliance of services with the Statement of Work and Service Level Agreements
Minimize problems with day-to-day service delivery by the service provider
Oversee planning and forecasting of service consumption, quality of service, and customer satisfaction
Handle account openings, closures, and changes in client information
Maintain accurate client data in systems such as SAP
Set up connectivity allowing clients to instruct and receive account reporting
Provide signature verification services for Clearstream entities
Monitor, verify, and execute incoming internal and external requests
Verify request accuracy and completeness, follow up, and ensure proper execution
Collect and store customer documentation
Collaborate regularly with colleagues from headquarters in Frankfurt and Luxembourg
Provide regular status updates to the project

Requirements

What you’ll need

Fluent English and Czech
German level B2 is a plus
Strong organizational and solution-oriented skills
Attention to detail
Ability to work independently and in a team in a diverse international environment
Adaptability to thrive in a fast-paced, changing environment
Multi-tasking ability
Keen interest in enhancing your skillset and understanding of the capital markets
Experience with SAP systems, account maintenance and archiving tools is an advantage