Associate Manager, Trade Operations

IntegriChain

. Lead the chargeback processing team in the USA/India .

Posted 11/2/2026full-timeRemote • Pennsylvania • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in chargeback processing, financial analysis, and customer payments, with a strong focus on communication and collaboration across various organizational levels. Proven ability to manage multiple priorities while ensuring a positive customer experience and resolving complex issues.

Highest-signal resume keywords

Chargeback ProcessingFinancial AnalysisCustomer PaymentsMicrosoft ExcelProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ChargebacksContract PricingRebate/FeesMembership ManagementData AnalysisRoot Cause AnalysisValidationReconciliationOnboardingDocumentation

Soft Skills

CommunicationCollaborationOrganizational SkillsInitiativeCustomer Experience

Tools & Technologies

Microsoft WindowsMicrosoft Applications

Industry Keywords

PHS/340B EntitiesGPOOpen DeductionsDisputed BalancesInternal Reconciliation Reporting

About the role

Key responsibilities & impact

Lead the chargeback processing team in the USA/India
Perform analysis, customer expectation management, and support internal and external customers
Serve as the main driver of communication between clients and IntegriChain
Resolve client issues and communicate information accurately to internal teams
Engage with clients and manage multiple clients simultaneously across various regions
Manage chargeback processing, validation, and reconciliation related to pricing, membership eligibility, effective dates, GPO, enrollment forms, onboarding new PHS/340B entities, and COT for wholesale/distributor customers
Review and evaluate chargeback errors and determine appropriate resolution actions
Identify significant issues and escalate outstanding disputes to management when needed
Conduct in-depth data analysis and collaborate with internal departments to resolve chargeback errors
Work directly with customers to obtain information needed for error resolution
Communicate with Finance Shared Service regarding open deductions and status
Provide supporting documentation, improve efficiencies to reduce future errors, and support collection of disputed balances
Report chargeback statuses and maintain internal reconciliation reporting and action documentation
Prepare admin fee and rebate packages
Prepare for and participate in internal account meetings, status calls, and external customer meetings
Lead indirect/direct reports while managing multiple priorities

Requirements

What you’ll need

8+ years of experience in financial analysis, and/or customer payments
Demonstrated ability to collaborate and communicate at all levels to get critical work done
Thorough knowledge of Chargebacks, contract pricing, Rebate/Fees, membership management, LOP/LOC, and direct contracts
Proficient with Microsoft Windows and Microsoft Applications including Excel
Excellent verbal and written communication skills
Strong analytical, problem-solving, organizational, and administrative skills
Ability to work independently, as well as as a team member in a dynamic, fast-paced, and deadline-oriented environment
Willingness to work with all levels of the organization
Excellent problem-solving and troubleshooting skills to perform root cause analysis
Ability to manage competing priorities
Must show ownership of projects and take initiative to resolve issues
A self-starter mentality, passionate about ensuring a positive customer experience
Must have valid US work authorization that does not now and/or will not in the future require visa sponsorship by IntegriChain

Benefits

Comp & perks

Excellent and affordable medical benefits
Non-medical perks including Flexible Paid Time Off
401(k) Plan with a Company Match
Parental Leave
Student Loan Reimbursement
Robust Learning & Development opportunities
Over 700+ development courses free to all employees