Manager, Trade Operations

IntegriChain

. Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews, performance management, and career development .

Posted 11/3/2026full-timeRemote • Pennsylvania • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing pharmaceutical trade operations, including rebates and chargebacks, while fostering strong customer relationships and leading cross-functional teams. Proficient in contract pricing, performance management, and process improvements with a focus on continuous development and accountability.

Highest-signal resume keywords

Pharmaceutical Trade OperationsTeam ManagementContract PricingCustomer-Facing ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RebatesChargebacksContract ManagementPerformance ReviewsData AnalysisMicrosoft ExcelAI-Supported ToolsMembership ValidationGPO StructuresWholesaler Chargebacks

Soft Skills

Communication SkillsJudgment Under PressureAdaptabilityCuriosityContinuous Improvement Mindset

Tools & Technologies

ICyteModel NSAP

Industry Keywords

US Pharmaceutical TradeGPO Administrative FeesManaged CareOnshore/Offshore Delivery ModelSOPsAudit Support

About the role

Key responsibilities & impact

Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews, performance management, and career development
Serve as the primary point of contact for strategic customers on trade and contract matters
Build trusted, long-term customer relationships
Lead recurring customer meetings
Build and present business reviews and performance updates to customer stakeholders
Own implementation and hypercare for new customers
Provide domain direction to implementation project managers
Ensure smooth handoff to steady-state support
Oversee contract updates, pricing changes, and new contract setups for rebate and chargeback contracts
Ensure accurate and timely downstream processing
Manage escalations, disputes, and wholesaler inquiries through resolution
Partner with wholesalers, GPOs, and customer finance teams
Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones
Lead root cause analysis on recurring issues
Drive process improvements, automation, and AI-supported workflows
Collaborate with Product, Solutions, and Support teams on system enhancements, UAT, and release readiness
Maintain documentation, SOPs, and audit support
Build cross-training so knowledge is shared across the team

Requirements

What you’ll need

7+ years of experience in US pharmaceutical trade operations, including rebates and chargebacks (PBR, DSA, GPO administrative fees, or managed care)
3+ years of experience directly managing people, including 1:1s, performance reviews, and career development
Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent work experience
Strong understanding of contract pricing, membership validation, GPO structures, wholesaler chargebacks, and rebate frameworks
Proven customer-facing experience, including presenting business reviews and performance updates to senior stakeholders
Experience working in an onshore/offshore delivery model, including leading or partnering with offshore teams across time zones
Experience with ICyte, Model N, or SAP is a plus
Advanced proficiency in Microsoft Excel
Comfort with AI-supported tools is a plus
Strong written and verbal communication skills and sound judgment under deadline pressure
Ability to demonstrate accountability, curiosity, adaptability, and a continuous improvement mindset
Valid US work authorization that does not now and will not in the future require visa sponsorship

Benefits

Comp & perks

Excellent and affordable medical benefits
Student Loan Reimbursement
Flexible Paid Time Off
Paid Parental Leave
401(k) Plan with a Company Match
Robust Learning & Development opportunities
Over 700+ development courses free to all employees